Pension Administration Manager - Defined Benefits - #2083849

This is a superb opportunity to join a growing pensions administration team and lead the delivery of high-quality services across multiple client accounts. This role combines people leadership, operational management, client engagement, and continuous improvement within a fast-paced pensions environment.

Key Responsibilities

• Lead a multi-client pensions administration team, ensuring excellent service delivery and member experience.
• Act as a key contact for client teams and attend client/trustee meetings when required.
• Support business development activities, including new business pitches and presentations.
• Drive quality, performance, productivity, and operational excellence across the team.
• Ensure compliance with internal procedures, legislation, and industry standards.
• Support and develop Team Leaders, fostering a collaborative, high-performing culture.
• Identify and implement service improvements and operational efficiencies.
• Manage change initiatives and support teams through process improvements.

About You

• Proven experience in defined benefit (DB) pension administration.
• Previous leadership experience within a pensions administration environment.
• Strong stakeholder management, communication, and presentation skills.
• Experience leading high-performing teams and implementing workforce development plans.
• Detail-oriented with good Excel skills.
• Comfortable managing multiple priorities and resolving operational challenges.
• Client-focused, commercially aware, and committed to delivering excellent customer outcomes.