E-commerce & Customer Experience Coordinator - #2085970

About the Role

We’re looking for a highly organised, proactive and hands-on Ecommerce & Customer Experience Coordinator to join our team.

This is a varied and fast-paced role that combines ecommerce management, digital marketing execution, and cross-functional coordination. You’ll be responsible for maintaining our ecommerce platform, supporting marketing delivery across email and social channels, and ensuring activity is executed accurately and on time.

This role is ideal for someone who enjoys both detail-oriented tasks and creative execution, and who is confident taking ownership of their workload while working closely with multiple teams.

Key Responsibilities

Ecommerce & Shopify Management

• Manage day-to-day Shopify activity, including:
• Product uploads and catalogue maintenance
• Pricing updates and discount setup
• Content page updates
• Prepare, cleanse and upload product and pricing data
• Monitor and check order flow and platform accuracy
• Support ongoing improvements to site content and usability

Marketing Coordination & Execution

• Own and manage the marketing calendar
• Coordinate delivery of marketing activity across:
• Email marketing
• Website content
• Social media platforms (inc. WhatsApp)
• Sales team communications
• Work with internal stakeholders to gather assets, copy and content
• Draft and create marketing copy from key information and briefs, ensuring alignment with brand tone
• Build, schedule and send email marketing campaigns
• Execute and publish social media content across channels
• Ensure all activity is delivered on time and to a high standard

Sales & Events Support

• Coordinate logistics and administrative support for:
• Trade shows
• Customer meetings
• Sales team activity
• Support the sales team with materials, information and organisation
• Help ensure a consistent and professional customer experience across all touchpoints

Reporting Line

This role reports directly to the Customer Experience & Digital Marketing Manager, with a dotted-line relationship to the Sales Director, ensuring strong alignment across ecommerce and commercial activity.

About You

We’re looking for someone who is:

• Highly organised with excellent time management
• Practical and detail-focused with strong problem-solving skills
• Self-motivated and able to manage their own workload
• Confident asking questions to improve understanding
• Comfortable working both independently and as part of a team
• Proactive, with a “get things done” mindset
• Comfortable creating clear, engaging written content from briefs or raw information
• Confident using digital platforms and tools to execute marketing activity

Desirable Experience (not essential)

• Experience using Shopify or similar ecommerce platforms
• Experience with email marketing platforms (e.g. Mailchimp)
• Experience managing or posting content on social media platforms
• Background in ecommerce, digital marketing or administrative coordination
• Exposure to sales support or event coordination

What You’ll Get

• A varied, hands-on role with real ownership
• Exposure across ecommerce, marketing and commercial activity
• Opportunity to develop digital marketing and ecommerce skills
• A collaborative and supportive team environment
• Hybrid working with strong in-office collaboration

How to Apply

Please apply directly with your CV to [email protected]