Part-time Customer Service - #2088942

Are you looking to make a real difference in people’s lives while working in a fast-paced and rewarding environment? We’re currently seeking a motivated and proactive Planned Maintenance Coordinator to join a dynamic team, supporting the delivery and management of property compliance and maintenance requirements.

Job Title: Planned Maintenance Coordinator
Hours: Part-time – 25 hours per week
Location: Leeds

Key Responsibilities:

• Act as the first point of contact for clients and third-party suppliers via phone and email, responding to compliance-related queries.
• Oversee planned maintenance works through to completion, including remedial actions
• Coordinate essential compliance activities such as Gas Safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, and Legionella Risk Assessments.
• Liaise with contractors, suppliers, and in-house technicians to ensure all works are completed efficiently and to a high standard.
• Arrange access for scheduled works, keeping all stakeholders informed and ensuring necessary permissions are obtained.
• Manage and update the compliance system, identifying any gaps and arranging timely resolutions.
• Escalate complaints or issues to the appropriate manager where required.
• Support the preparation of monthly reports and performance statistics for landlords, housing associations, and senior management.
• Carry out regular reviews to ensure all compliance documentation is accurate, up to date, and in place for managed properties.

About You:

• Enthusiastic, committed, and eager to learn
• Strong focus on delivering excellent customer service
• Able to work flexibly in a busy, fast-paced office environment
• Positive attitude with a proactive, ‘can do’ approach
• Comfortable building relationships and adding value to a team
• Previous experience within compliance is desirable, but not essential