Field Support Engineer - #2093244

PRACYVA

Date: 4 hours ago

City: Leeds

Contract type: Contractor

Work schedule: Full day

Title: Field Support Engineer

Location: Leeds UK (5 days onsite)

Coordinates and acts as SPOCproject lead for complex service requests local projects eg MES systems network expansion MPOD

Interacts with MLL personnel to problemsolve futurestate requirements

Serves as source of functional understanding of processes tools and integration of MLL plant equipment with IT platforms eg Wonderware Camstar OSIPI Werum as well as MLL business knowledge

Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT

Maintains facility IT ownership

Monitor and achieve service levels tracks metricsanalytics and ensures site health of GTS services eg network reliability availability capacity etc

Performs sitelevel DR CMDB related to GTS services

Risk security vulnerability and compliance management related to GTS services

Localsitelevel asset planning purchasing deployment and decommissioning related to GTS services

End user knowledge eg training technical writing related to GTS services

Delivery and coordination of enduser services service desk related to GTS services eg desktopprinterother hardware support network user access collaboration tools mobility software installmaintenance 247 coverage best endeavors or formalized

VIP services related to GTS services

Service request coordination related to GTS services

Skills

Mandatory Skills : Shopfloor Field Support

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