Customer Service Advisor - #2097312

Location: Leeds LS2

Contract: Temporary

Duration: 1-2 Months

Hours: Monday to Friday - 9.00am – 3.30pm or 10.00am - 4.30pm

Pay: £13.00 per hour

The role

We are recruiting a Resident Services Assistant to support a busy student accommodation property in Leeds. This customer-facing role is focused on delivering an excellent resident experience, providing front-of-house support and assisting with the day-to-day operation of the site.

• Provide exceptional customer service to residents, visitors and contractors
• Manage enquiries in person, by telephone and via email
• Support resident check-ins, check-outs and arrivals
• Conduct property viewings and assist with leasing activity
• Assist with resident events and community initiatives
• Monitor communal areas to ensure high presentation standards
• Log maintenance requests and liaise with the maintenance team
• Support general administration and record keeping
• Follow health and safety procedures and respond appropriately to emergencies

Skills & experience

• Previous experience within customer service, hospitality, retail, reception or student accommodation is desirable
• Strong communication and interpersonal skills
• Professional and friendly approach with a customer-first mindset
• Confident using Microsoft Office and general computer systems
• Well organised with strong attention to detail
• Able to work independently and as part of a team
• Reliable, proactive and adaptable in a fast-paced environment
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