Team Manager - #2097313

An award-winning professional services firm is recruiting for a permanent Team Manager to join its new Complaints Operation and become part of the wider team.

Staring mid July, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.

As a Team Manager you will:

• Work with a global, market-leading client within the Motor Finance sector
• Lead and motivate your team of Telephony and Complaint Administration Handlers
• Act as a brand ambassador for the business and its end client, delivering a high standard of service at all times
• Produce Management Information reporting to analyse your team’s performance

About You
We’re keen to speak with candidates who have proven experience managing Inbound Telephony within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate:

• Previous team management experience within Financial Services
• Strong experience of managing Inbound Telephony
• A passion for coaching and developing your team
• A strong understanding of the industry and FCA regulations
• Management Information reporting and utilising data for performance management, including call adherence and service level agreements
• Ability to use Excel for reporting and data analysis
• Ability to support and drive change to processes and working practices
• Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
• A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
• A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

Benefits
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.

We offer our permanent employees:

• The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
• Hybrid working from our modern Leeds city centre office following your initial training period onsite
• Investment in training and development to support your career aspirations
• Pension scheme
• 33 Days annual holiday allowance (inclusive of Bank Holidays)
• Employee Discounts and Cashback Schemes
• Discounted Parking and local gym memberships
• Onsite refreshments provided

If you are interested in this opportunity, click the apply link online and send an updated copy of your CV.

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