Housing Customer Service Advisor - #2111929

Housing Customer Service Advisor

Leeds

Permanent

39 hours pw

£27,000 - £33,000

Hamilton Woods Associates are recruiting for a number of Housing Customer Service Advisor on a permanent basis. Office working will be required at least 4 days a week in the organisations Leeds based offices.

Key Responsibilities of the Housing Customer Service Advisor:

• Acting as the first point of contact for customers living within shared ownership and leasehold properties
• Managing rent arrears cases and enquiries
• Maximising income collection for the business, including rent and service charges
• Negotiating feasible repayment plans for customers
• Managing complaints of anti-social behaviour
• Liasing with third party property management agents, developers and customers
• Managing shared ownership homes and leases, ensuring compliance with relevant legislation, regulation and industry good practice
• Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
• Attending court to represent the organisation at repossession hearings
• Supporting the team with regards to customer feedback, including customer satisfaction surveys
• Maintaining accurate records of customer accounts and changes to existing accounts