Pension Administration Manager - #2115058

IPS Group


Date: 8 hours ago
City: Leeds
Salary: £40,000 - £65,000 / year
Contract type: Full time
Work schedule: Full day
IPS Group
Pension Administration Manager

Hybrid - Leeds

Lead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.

The Role
  • Oversee end-to-end scheme administration (CDC, Superfund, Annual Events)
  • Manage complex casework, SLAs, KPIs and complaints
  • Run daily contact-centre operations across all channels
  • Analyse performance data and drive service improvements
  • Lead and develop Team Leaders and wider admin teams
  • Act as key contact for trustees, employers and advisers
  • Ensure compliance, audit readiness and robust processes
  • Support system improvements and workflow optimisation
What You’ll Bring
  • Strong occupational pensions administration experience
  • Knowledge of DB/DC schemes
  • Proven leadership of multi-level teams
  • Contact-centre management experience
  • Confident stakeholder communicator
  • Data-driven, organised and commercially aware

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