Customer Service Advisor - #2126221

A growing business is looking for Customer Service Advisors to join its new Complaints Administration Team. 

Staring mid-September, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.  

Benefits
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week).  No weekends or evening shifts required. Part-time options can also be considered. 

We offer our permanent employees:

• The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
• Hybrid working from our modern Leeds city centre office following your initial training period onsite
• Investment in training and development to support your career aspirations
• Pension scheme
• 33 Days annual holiday allowance (inclusive of Bank Holidays)
• Employee Discounts and Cashback Schemes
• Discounted Parking and local gym memberships
• Onsite refreshments provided

As a Customer Service Advisor, you will:

• Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteously
• Provide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real time
• Ensure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlines

What we’re looking for in a Customer Service Advisor:
We’re keen to speak with candidates who have proven experience working within a Telephony or Administrative Support role within a Financial Service environment and who demonstrate a genuine passion for delivering excellent Customer Service. 

You will be able to demonstrate:

• Experience in Customer Service, preferably within a Regulated Financial Services Setting.
• Understanding of complaints environments and regulatory compliance.
• Excellent communication and interpersonal skills.
• Strong administrative skills and previous experience of updating Customer records and systems. 
• Ability to work independently, prioritise tasks, and manage time effectively.
• Proficiency in Microsoft Office.
• Alignment with our core values: innovation, passion, engagement and a commitment to delivering excellence.
• An outstanding work ethic combined with a desire for continuous learning and personal development, staying updated on best practices, emerging market trends, and regulatory changes.
• Creative problem-solving abilities, maintaining an innovative and solution-orientated approach.

To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.



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