Student Support and Attendance Officer - #2126708

KC Group are recruiting on behalf of a client for 2 Student Support and Attendance Officers based in the Leeds area.

You’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.

The initial period will be around one month, with the potential for an extension. The role is paying an hourly rate of £13.50 per hour (dependent on experience), working Monday–Friday across a rota shift pattern.

Shift Pattern 1

• Monday: Non-working day
• Tuesday: 8:30am - 6:00pm
• Wednesday: 11:30am - 8:00pm
• Thursday: 11:30am - 8:00pm
• Friday: 11:30am - 8:00pm
• Saturday: 9:00am - 2:00pm

Shift Pattern 2

• Monday: 11:30am - 8:00pm
• Tuesday: 9:00am - 5:30pm
• Wednesday: 9:00am - 5:30pm
• Thursday: 11:30am - 8:00pm
• Friday: 12:00pm - 8:00pm

Key responsibilities of the Student Support and Attendance Officer role include:

• Responding to student queries promptly and professionally
• Monitoring attendance and advising on absence-related matters
• Supporting student wellbeing and identifying safeguarding concerns
• Managing student data and contributing to reporting
• Coordinating campus activities and events
• Acting as a liaison between students and academic staff

To be considered for the Student Support and Attendance Officer role:

• Experience in a student-facing, advisory, customer service, or support role
• Strong communication and interpersonal skills
• A patient, empathetic, and proactive approach
• Confidence working with data and multiple systems (CRM experience desirable)
• Ability to work both independently and as part of a team

This is a great opportunity to make a real impact on student success while developing valuable experience in a fast-paced, supportive environment.
For more information on the role, please contact Reiss on or at . If your application is unsuccessful, your CV will be kept on file for future vacancies.