Administrative Officer - #2148615

Operational Support Officer - Leeds Westgate LS1 2RP
Full-time, Office-Based | 37 hours per week | £12.86 rising to £13.25 per hour after 12 weeks

Our client, a reputable organisation within the justice sector, is hiring for an Operational Support Officer to join their team in Leeds. This role offers a rewarding opportunity to support court and tribunal operations, ensuring proceedings run smoothly and efficiently.

What you'll be doing:
* Assisting with the preparation and smooth running of court and tribunal hearings, including managing documentation and systems.
* Handling enquiries via face-to-face, telephone, email, and digital channels from court users, legal professionals, and partner agencies.
* Providing clear guidance and support to members of the public, including vulnerable individuals and those with additional needs.
* Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection standards.
* Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression.
* Supporting scheduling, listings, jury administration, and other operational activities to ensure services operate efficiently.
* Collaborating with colleagues, judicial office holders, and external stakeholders to deliver a professional service.
* Responding professionally to sensitive situations and escalating issues when necessary.
* Assisting hearing room activities by preparing case materials and supporting judicial office holders during hearings.

What you'll bring:
* Reliability and strong organisational skills to manage a busy workload.
* Confidence in communicating with diverse audiences.
* Proficiency in Microsoft Office and digital systems.
* A professional, resilient, and calm approach under pressure.
* A team-oriented mindset with keen attention to detail.
* A passion for delivering excellent customer service.

Additional details:
* Basic DBS check required.
Candidates that have spent more than 6 months outside of the UK in the last 3 years will need an additional overseas police check. This check is the responsibility of the candidate to provide.
* This is a full-time, office-based role based in Leeds.

Join a dedicated team committed to delivering a high standard of service within the justice system. If you're organised, professional, and eager to make a difference, we'd love to hear from you!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.