Complaint Handler - #2156149

A growing business is recruiting permanent Complaint Handlers to join its new Complaints Operation and become part of the wider Square 4 Team.

Staring mid-October, these hybrid roles are based from their new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.

Benefits
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.

They offer permanent employees:

• The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
• Hybrid working from our modern Leeds city centre office following the initial 6 weeks induction period onsite
• Investment in training and development to support your career aspirations
• Pension scheme
• 33 Days annual holiday allowance (inclusive of Bank Holidays)
• Employee Discounts and Cashback Schemes
• Discounted Parking and local gym memberships
• Onsite refreshments provided

As a Complaint Handler you will:

• Work with a global, market-leading client within the Motor Finance sector
• Investigate and resolve customer complaints relating to customer service and payment-related issues
• Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times

About You
They’re keen to speak with candidates who have experience handling complaints within Motor Finance or a similar Financial Services environment and who demonstrate a genuine passion for delivering excellent client outcomes.

As Complaint Handler, you will be able to demonstrate:

• Previous complaint handling experience within a Motor Finance or similar Financial Services organisation
• A good understanding of the industry and FCA regulations
• Excellent customer service and communication skills
• Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
• A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
• A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

If you are interested in this opportunity as Complaint Handler, click the apply link online and send an updated copy of your CV today!

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