Service Department Coordinator - #2157482

About Orkka

Orkka is a multi-site manufacturing and packaging group with sites in Leeds, Kirkcaldy and Bognor Regis. We design, install and support packaging machinery for customers who rely on us to keep their lines running. Our name is new, but our engineering track record isn't, and we're growing.

The role

We're looking for a Service Department Coordinator to be the administrative and coordination hub of our Service Department. You'll keep customer enquiries, engineer requests and internal processes running smoothly, ensuring our service systems and records are always accurate and up to date.

What you'll do

• Monitor and manage the shared Service inbox, triaging queries and allocating actions to the right team members.
• Handle customer and engineer enquiries by phone and email, logging actions and following up on time.
• Maintain service systems including Insphire and Simpro, keeping agreements, asset records and service data up to date.
• Update KPI figures and prepare information for service meetings and monthly performance reporting.
• Support process improvement initiatives, reviewing procedures and keeping documentation current.
• Build strong working relationships with service engineers, internal departments and customers.

What we're looking for

• Strong organisational skills and excellent attention to detail.
• Confident, professional communication with customers, engineers and colleagues.
• Experience maintaining accurate records and data across multiple systems.
• Comfortable prioritising and triaging incoming enquiries in a busy environment.
• A proactive approach to spotting and fixing process gaps.
• Experience with service or CRM systems is an advantage (e.g. Insphire, Simpro).

Benefits

• Competitive salary and bonus scheme
• 31 days holiday (including bank holidays)
• Excellent train & airport links
• Onsite parking