Customer Service Representative - #2158345

Key Responsibilities:

• Handle customer queries via phone, email, and chat.
• Resolve customer issues and provide accurate information.
• Manage complaints and ensure timely resolution.
• Maintain customer records and update CRM/ticketing systems.
• Coordinate with internal teams for issue resolution.
• Follow up with customers to ensure satisfaction.
• Meet customer service, response time, and quality targets.

Requirements:

• Excellent verbal and written communication skills.
• Customer-focused and problem-solving mindset.
• Experience with CRM/helpdesk/ticketing tools is preferred.
• Good computer skills and ability to multitask.
• Prior experience in customer support/customer service preferred.