Information Technology Operations Manager - #2158773

Outsource UK


Date: 40 minutes ago
City: Leeds
Salary: £60,000 - £65,000 / year
Contract type: Full time
Work schedule: Full day
Outsource UK

IT Service Operations Manager – 24/7 Technology Operations

Leeds

£60,000 - £65,000 + 15% shift allowance, car allowance, bonus


We’re recruiting an IT Service Operations Managers to join a high-profile 24/7 technology operation in Leeds.


This is an on site role on a 4 on 4 off shift pattern (4 days, 4 off, 4 nights, 4 off, repeat)


This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement.


You’ll need:

  • Proven experience leading 24/7 IT Operations, NOC or Command Centre environments
  • Strong Major Incident Management experience
  • ITIL 4 knowledge
  • Experience with ServiceNow or similar ITSM platforms
  • Strong supplier and stakeholder management skills
  • Experience with monitoring/observability tools
  • Confidence making high-pressure operational decisions


Leeds – on-site

24/7 rotating shifts, including nights and weekends


If you’re an experienced IT Operations leader looking for a high-impact role, get in touch for a confidential discussion.


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