Senior Business Relationship Manager - #2158775

KS Services is an established managed IT services provider with a strong reputation, long-standing clients and a business that grows year on year. We need a senior relationship leader to own our client partnerships and lead the next stage of our commercial growth.

This isn't a job managing a list of accounts. You'll sit across the table from business owners and directors as their trusted technology partner. You'll help decide where our growth comes from, and as the business grows there's a genuine route into commercial leadership.

What you'll own

• Our strategic clients. You'll build trusted, director-level relationships and lead service reviews, business reviews and growth planning.
• New business through reputation. You'll win opportunities through referrals, introductions and networking rather than cold volume, and represent KS Services at local events.
• Commercial outcomes. You'll lead key renewals and negotiations, shape pricing and positioning, and keep an accurate pipeline and forecast.
• Delivery. You'll work with our technical and service teams so we deliver what we promise, profitably.
• People. You'll mentor and develop our Account Executive, and set the standard for account planning and CRM use.

What you'll bring

• Experience in account management, relationship management or business development within a managed service provider (MSP) or IT services business
• A track record of growing and retaining recurring-revenue clients
• Confidence and credibility with business owners and directors, including in negotiations and difficult conversations
• Strong commercial sense: you understand margin, value and what a good deal looks like for both sides
• The drive to build a local network and a reputation that brings referrals to you
• A full UK driving licence, as this is a field-based role

Don't match every point? If you have MSP experience and you're great with clients, we'd still like to hear from you.

What's in it for you

• Competitive base salary plus commission, with realistic on-target earnings of £55–65k
• 25+ days holiday plus bank holidays
• A newly created senior role with real influence over how we grow
• A clear route into commercial leadership as the business grows
• The backing of a respected, growing business that clients stay with

Think this sounds like you? Get in touch!

KS Services is an equal opportunities employer. We welcome applicants from all backgrounds, and we're happy to discuss reasonable adjustments or flexibility at any stage.