NHS GP Receptionist / Office Administrator - #2160261

NHS GP Receptionist / Office Administrator

Location: Leeds

Salary: Circa £14.00–£16.00 per hour, dependent on skills and experience

Hours: Monday to Friday, 12.00pm–6.00pm, with Saturday hours to be discussed

Working pattern: Site-based

We are recruiting on behalf of a well-established private healthcare provider i Leeds that is looking for an experienced GP Receptionist / Office Administrator to join its friendly and professional team.

This is a patient-facing role where you will play an important part in ensuring every patient receives a professional, welcoming and high-quality service from their initial enquiry through to their appointment and follow-up.

Reporting to the Reception & Practice Manager, you will manage a range of reception, patient coordination and administrative duties. Previous experience within an NHS GP surgery is important. Applications may also be considered from candidates with strong reception and administration experience gained within a highly customer-focused environment.

The role will include:

• Welcoming patients and ensuring the reception and waiting areas provide a warm, professional environment, including offering refreshments
• Answering telephone calls and responding to emails
• Booking and coordinating patient appointments
• Managing diaries and appointment schedules
• Preparing, maintaining and filing patient documentation
• Providing a professional and supportive service throughout the patient journey
• Making follow-up telephone calls to patients
• Preparing letters, patient information and other practice documentation
• Supporting patient surveys and new patient administration
• General administrative duties including filing, archiving, photocopying and handling post
• Helping to maintain professional and presentable reception and patient areas
• Providing wider administrative support to the practice team as required
• Helping to maintain clean, professional and well-presented reception, patient and clinical areas
• Supporting the practice with routine weekly compliance checks and associated records

Essential skills and experience:

• Previous NHS GP reception experience
• A proactive problem-solving approach, with the ability to use initiative to deliver the high standard of service our patients expect
• A positive, solutions-focused attitude, recognising that you are a key point of contact and play an important role in the overall patient experience
• Excellent customer service and interpersonal skills
• Confident and professional telephone manner
• Strong written and verbal communication skills
• Excellent listening skills with the ability to respond sensitively to patients' needs and concerns
• A discreet and professional approach when handling confidential information
• Ability to prioritise enquiries and take appropriate action
• Ability to manage several tasks simultaneously in a busy environment
• Strong organisational and time-management skills
• Good IT skills and confidence using office systems
• Excellent attention to detail
• Good problem-solving skills
• Ability to remain calm and professional under pressure
• A positive, proactive and team-focused approach

Desirable experience:

• Experience coordinating patient appointments and managing clinical diaries
• Experience handling confidential or sensitive patient information

If you have the skills and experience required and would like to join a professional, patient-focused healthcare environment, please apply with your CV.