Claims Handler (Top Insurer) - #2163503

We are delighted to be partnering with this multi-award-winning specialist insurance company that is seeking a Claims Handler to join its highly regarded Leeds-based Claims team.

This is a great opportunity for someone with experience of handling Property Claims, perhaps within the Household or Personal Lines insurance market, who would relish the opportunity to broaden their technical knowledge and develop a long-term career within commercial insurance.

This company is one of the most respected names in the specialist insurance market and is well-renowned for its commitment to delivering exceptional customer service, as well as providing outstanding training and career development opportunities for its employees.

Working within a friendly and supportive team, you'll be responsible for handling a varied portfolio of Property and Liability Claims, taking ownership of cases from initial notification through to settlement. Property Claims will account for approximately 60% of your time, encompassing a wide variety of risks, including escape of water, fire, storm, theft and accidental damage.

You'll also gain valuable exposure to Employers' Liability and Public Liability Claims, working alongside experienced colleagues and external loss adjusters to ensure that claims are investigated and resolved efficiently. As such, this is an excellent opportunity to develop your technical knowledge across a much broader range of insurance classes.

You'll have regular contact with policyholders, insurance brokers and other interested parties, gathering information, reviewing claims documentation, making settlement decisions within your authority limits and ensuring that customers receive a first-class service throughout the claims process.

We're particularly keen to hear from candidates who have experience of handling Household, Domestic or Commercial Property Claims. However, specific experience of handling commercial insurance claims is by no means essential, as comprehensive training and support will be provided.

Crucially, you'll have strong customer service skills, be highly organised and possess the confidence to pick up the telephone and proactively progress claims. You'll enjoy taking ownership of your workload, be comfortable making decisions and have a genuine desire to develop your technical knowledge.

One of the biggest attractions of this opportunity is the career development on offer. This insurer has an excellent track record of promoting from within, and this particular team has proven to be a fantastic stepping stone into more specialist areas of claims handling. Previous employees have progressed into Senior Claims Handler positions within specialist Liability, Construction and Complex Care teams, as well as team leadership roles.

The company is also a strong advocate of professional qualifications and will fully fund your CII studies, including providing study leave and ongoing learning support. There are also generous financial awards available for achieving professional qualifications, further demonstrating the company's commitment to developing its people.

You'll be joining an award-winning Claims function where collaboration, accessibility and excellent customer service are at the heart of everything they do. The team prides itself on its supportive culture, and you'll benefit from working alongside experienced colleagues who are genuinely committed to helping you develop your career.

The role is based in Leeds city centre, with working hours of 9am to 5pm, Monday to Friday. The company operates a hybrid-working arrangement, comprising four days in the office and one day working from home.

You'll be rewarded with a generous basic salary, together with a 15% annual bonus and an attractive package of corporate benefits.

If you're currently handling Property Claims and would welcome the opportunity to broaden your experience, develop new technical skills and build a rewarding career with a leading specialist insurer, we'd love to hear from you.

Aston Charles - a personalised service from industry experts

General Insurance and Financial Services Recruitment

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