Lettings L & D Specialist - North - #2163741

As a L&D Lettings Specialist, you will be responsible for delivering learning solutions that support business and people development. You will deliver the new starter inductions, through to programmes which develop our people, both in person, and virtually. Ultimately, you will assist in improving the performance of our people, and therefore our business, ensuring an engaging learning experience for all participants.

This role offers a flexible base location within the North, with responsibility for a large geographical area.

Key Responsibilities:

• To deliver induction, technical, developmental and bespoke training solutions, whilst taking into consideration any key legal and /or regulatory requirements.
• Coordinating and delivering the learning & development programmes, for your business area, across all required locations.
• Attending relevant meetings to support the Area Directors in the development of their people.
• Engaging with and managing relationships with key stakeholders throughout your business area, to ensure that all training is delivered to the highest standard.
• Monitoring and evaluating programme outcomes and outputs.
• Maintaining an up to date awareness of industry regulations and requirements, and market trends, ensuring they are reflected in any training and development programmes delivered.
• Working closely with Learning & Development colleagues, as well as business teams, you deliver training and development solutions to enable improved performance of our people and ultimately of our business.
• Actively engage in coaching, training, and feedback, to improve self. Applying learning to delivery in the learning environment, whether in person, virtual, webinars, podcasts.
• Supports a positive and inclusive team culture by demonstrating professionalism, accountability, and a strong work ethic.
• Acts as a visible role model for learning and training.
• Supports the business in ensuring that their branches consistently follow internal and external governance and adhere to all Policies & Procedure
• When new processes, tools, and standards are introduced, ensure these are trained out robustly.
• Responsibility to ensure the managers, and colleagues, in branch are knowledgeable and effective in creating a Right First Time environment, and passing their audits.
• Create an environment where colleagues consistently deliver Customer Excellence and live the Connells Group HOUSE values in every interaction.
• Strengthen a collaborative, values-led One Connells culture by building trusted external and internal stakeholder relationships, representing the Business with impact, and partnering with Mortgage Services, Sales, New Homes, and Central teams.

Knowledge, Skills & Experience:

• Confident, professional, with a passion for delivering exceptional training and learning initiatives, focused around customer excellence, driving market share, driving opportunities. Proactive and solution focused, with high levels of integrity and accountability.
• Practical Lettings knowledge, with an understanding of industry regulations and standards and how they apply across branches.
• Knowledge and experience of delivering training in the business area required.
• Excellent knowledge and experience of working within a Lettings business.
• Experience in a learning and development function delivering to a range of contexts and audiences.
• Excellent communication and interpersonal skills with all levels.
• Comfortable working autonomously and as part of a team.
• A working knowledge of all Microsoft applications including Word, Excel and PowerPoint

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