Sales Administrator - #2164396

Role Description

This full-time, on-site Admin and Sales Executive role at T&M Reuse Yorkshire Ltd is based in Leeds and combines day-to-day administrative responsibilities with customer service, collection coordination, and proactive sales activities. As an IT recycling and disposal company, T&M Reuse Yorkshire Ltd offers an opportunity for the successful candidate to support business operations while contributing to sales growth and the development of new customer relationships.

The role involves handling incoming customer enquiries by phone, email, and face-to-face interactions, providing information about IT equipment collection, recycling, and disposal services, preparing quotations, and processing collection bookings and customer orders. The Admin and Sales Executive will proactively generate new business through cold calling, outbound sales activities, lead generation, and email marketing campaigns, while maintaining relationships with existing customers and identifying opportunities to develop new accounts.

A key responsibility will be organising and coordinating IT equipment collections from customers. This includes arranging suitable collection dates and times, confirming bookings with customers, liaising with drivers, logistics teams, and internal colleagues, and ensuring all relevant collection details are recorded accurately. The successful candidate will maintain and update the company calendar with scheduled collections, appointments, customer follow-ups, and other important activities to ensure efficient planning, clear communication, and smooth day-to-day operations. They will monitor upcoming collections, communicate any changes or delays, and ensure the relevant teams have the information needed to complete collections efficiently.

Following each collection, the Admin and Sales Executive will contact customers by telephone or email to obtain feedback on their experience, confirm their satisfaction with the service, and identify any issues requiring attention. They will record customer feedback, follow up on concerns, and communicate relevant information to the appropriate team to support service improvements. They will also use customer interactions to strengthen relationships, encourage repeat business, identify additional service requirements, and explore opportunities for referrals or new business.

Administrative duties include managing correspondence and documentation, maintaining accurate customer and collection records, processing bookings and orders, and supporting invoicing and financial administration using QuickBooks. The successful candidate will liaise with suppliers, partners, customers, and internal departments to ensure efficient operations and compliance with relevant procedures. Using HubSpot CRM and Microsoft Office applications, the individual will maintain customer records, track sales activities, schedule follow-up communications, and contribute to sales strategies through customer feedback and business insights.

This position is ideal for a proactive, organised, and commercially minded individual who can balance administrative accuracy with confident customer communication, collection scheduling, and business development. The successful candidate will be able to manage multiple priorities, maintain an organised calendar, follow up on outstanding tasks, and work independently as well as collaboratively in a fast-paced environment. Their contribution will help improve operational efficiency, enhance customer satisfaction, strengthen customer relationships, and drive business growth within the IT reuse and recycling sector.

The working hours are Monday to Friday, 9:00 am to 5:00 pm, with the role based on-site in Leeds.

The salary is £14 per hour.

Qualifications

• At least two years of experience in administration, sales administration, or sales support, with the ability to manage administrative tasks alongside customer-facing sales responsibilities.
• Strong customer service and communication skills, with the confidence to handle customer enquiries professionally by telephone, email, and in person.
• Experience in sales activities, including cold calling, outbound sales, lead generation, customer follow-ups, and developing new business opportunities.
• Experience preparing quotations, processing customer orders and collection bookings, and maintaining accurate sales and customer records.
• Strong organisational skills and experience coordinating schedules, arranging customer collections, managing appointments, and maintaining an accurate calendar.
• The ability to liaise effectively with customers, drivers, logistics teams, and internal colleagues to coordinate collections and communicate scheduling changes.
• Confidence in contacting customers after collections to obtain feedback, assess satisfaction, resolve or escalate concerns, and identify opportunities for repeat business.
• Essential proficiency in QuickBooks and HubSpot CRM, with the ability to manage financial records, customer information, collection details, and sales activity accurately.
• Strong working knowledge of Microsoft Office applications, particularly Excel, Outlook, and Word, for data entry, correspondence, reporting, calendar management, and general office administration.
• Excellent organisational and time management skills, with the ability to prioritise competing tasks, coordinate collection schedules, monitor follow-ups, and meet deadlines.
• Strong written and verbal English communication skills, with a professional, friendly, and confident approach to customers, suppliers, and colleagues.
• Excellent attention to detail and accuracy when handling documentation, invoices, bookings, financial records, customer feedback, and customer data.
• Experience with email marketing campaigns and customer engagement activities is highly advantageous.
• A proactive and commercially aware approach to problem-solving, with the ability to identify sales opportunities, improve customer satisfaction, and contribute to business development.
• Ability to work independently and collaboratively within a fast-paced environment while maintaining high standards of customer service and administrative efficiency.
• A positive attitude, willingness to learn, and genuine interest in supporting responsible IT reuse, recycling, and disposal services.
• Qualifications in business administration, customer service, sales, or a related field are advantageous.

Benefits

• Employee discount.
• Free on-site parking.
• Store discount.