Head of Business Development and Operations - Cleaning & Hygiene - #2167144

The Head of Business Development and Operations will be responsible for supporting the continued growth and operational performance of our customer's Cleaning & Hygiene business, combining profitable business development with strong contract management and service delivery.

Working closely with the Managing Director, you will lead business development activity, support and develop Contract Managers, oversee operational performance and maintain high standards of service delivery as the division continues to expand across the North of England.

You will play a key role in identifying new business opportunities, securing profitable contracts, strengthening existing client relationships and ensuring operational teams have the resources, training and support required to deliver consistently high standards.

The role will also involve deputising for the Managing Director when required, taking ownership of agreed decisions and priorities and contributing to the division's long-term development.

Key areas of responsibility:

Business Development and Strategic Growth

• Develop and deliver a business growth plan alongside the Managing Director, identifying priority sectors, geographical opportunities and opportunities within existing client relationships.
• Build and maintain a strong pipeline of opportunities through prospecting, networking, partnerships, frameworks and collaboration with the group's wider business development teams.
• Identify and evaluate opportunities to expand the division's service offering, including specialist cleaning, reactive cleaning, events, education and housing services.
• Support geographical expansion by ensuring recruitment, supervision, travel arrangements and local service delivery capabilities are appropriate for new contracts.

Bid Management & Contract Development

• Lead the tendering process from initial opportunity assessment and site surveys through to pricing, written submissions, presentations and client negotiations.
• Prepare clear, tailored bid submissions demonstrating the division's delivery approach, mobilisation arrangements, quality standards, workforce development and environmental commitments.
• Develop accurate costings covering labour, supervision, equipment, consumables, management and travel requirements.

Operational Leadership and Contract Management

• Work closely with the Operations Manager and Contract Managers to maintain effective contract management, service delivery and client satisfaction.
• Lead, coach and support Contract Managers, establishing clear responsibilities, performance expectations and regular review processes.
• Oversee cleaning operations across multiple contracts, ensuring specifications, staffing arrangements, service levels and client commitments are consistently achieved.
• Maintain strong relationships with key clients, attending contract reviews and taking responsibility for escalated issues and operational risks.
• Lead new contract mobilisations, coordinating staffing, equipment, training, site documentation and client communication.

Commercial Performance

• Review contract budgets, gross margins and financial forecasts alongside the Managing Director and Finance team.
• Monitor and control labour hours, overtime, agency expenditure, supplies and equipment costs.
• Review contract profitability, pricing, renewals and scope changes to maintain commercially sustainable service delivery.

To learn more about this opportunity, please click "apply now"