Programme Manager – Microsoft Dynamics 365 - #2168555

Package: £85,000–£95,000 base comprehensive benefits
Reports to: IT Director
Location: Yorkshire

The Programme Manager will lead the delivery of a Microsoft Dynamics 365 programme, ensuring the successful implementation, integration and adoption of the platform across the organisation.

Working closely with the IT Director, business stakeholders and external implementation partners, the role will oversee programme planning, delivery governance, business readiness and the transition to the new system.

The successful candidate will combine strong programme management expertise with a sound understanding of Microsoft Dynamics 365, ensuring the programme is delivered against agreed timescales, budgets and business objectives.

• Lead the end-to-end delivery of the Microsoft Dynamics 365 programme, from planning and mobilisation through implementation, testing, go-live and post-implementation support.

• Develop and maintain the programme plan, managing milestones, dependencies, resources, budgets, risks and issues.

• Work closely with the IT Director and senior stakeholders to establish programme priorities, delivery objectives and success criteria.

• Coordinate internal teams, technical specialists, business users and external Microsoft Dynamics 365 implementation partners.

• Oversee system configuration, integration, data migration, testing and deployment activities to ensure delivery meets agreed requirements.

• Establish effective programme governance, including steering committees, progress reporting, risk management and escalation processes.

• Manage implementation partners and third-party suppliers, ensuring accountability for delivery, quality, costs and contractual commitments.

• Coordinate business process design and requirements gathering, ensuring the Dynamics 365 solution meets operational needs.

• Lead business readiness, stakeholder engagement, training and user adoption activities to support a successful transition.

• Identify and manage programme risks, delivery challenges and dependencies, implementing appropriate mitigation plans.

• Monitor programme expenditure and resource requirements, maintaining financial control and providing regular updates to senior leadership.

• Oversee go-live readiness, cutover planning and post-implementation stabilisation, ensuring business continuity throughout the transition.

• Track programme outcomes and benefits, ensuring the implementation delivers the intended improvements in business processes and system performance.

Success will be measured through the delivery of the Microsoft Dynamics 365 programme against agreed scope, budget and timescales.

Key outcomes will include successful system implementation, effective data migration and integration, robust testing, minimal disruption to business operations, strong user adoption and the achievement of agreed programme objectives.

The successful candidate will also establish effective programme controls, maintain implementation partner accountability and ensure the organisation is prepared to operate the new platform successfully.

• Proven experience managing complex business systems or ERP implementation programmes.

• Experience delivering Microsoft Dynamics 365 implementations, ideally within a medium-sized or large organisation.

• Strong programme management skills, including planning, governance, risk management, budgeting and stakeholder reporting.

• Experience coordinating technical teams, business stakeholders and external implementation partners.

• Understanding of systems integration, data migration, testing, deployment and go-live planning.

• Experience managing third-party suppliers and holding implementation partners accountable for delivery.

• Strong stakeholder management skills, with the ability to engage IT leadership and business teams.

• Experience managing business readiness, training, organisational change and user adoption.

• Commercial awareness and the ability to manage programme budgets, resources and delivery commitments.

• Strong communication, leadership and problem-solving skills, with a structured and delivery-focused approach.

Experience with Microsoft Dynamics 365 Finance & Operations would be advantageous, alongside experience of multi-site implementations or complex business systems programmes.

The salary banding advertised is a guideline. The remuneration offered will be commensurate with experience.

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