Qualtrics CX & Engage Specialist - #2171304

Qualtrics CX & Engage Specialist

Location: Leeds (preferred) or Birmingham – Hybrid (3 days onsite per week)

Company: Albany Beck

About Albany Beck

Albany Beck is a specialist consultancy providing technology, transformation and business expertise to leading financial services organisations. We work closely with our clients to deliver complex projects, providing skilled consultants who bring practical experience and a collaborative approach.

Client Deployment Role Description

We are looking for an experienced Qualtrics CX & Engage Specialist to join Albany Beck on a client deployment with a leading financial services organisation.

The role will focus on supporting the migration of customer survey infrastructure onto a new Qualtrics instance, with particular emphasis on designing and building dashboards within Qualtrics Engage.

The successful candidate will have strong hands-on Qualtrics experience, combined with a good understanding of Customer Experience (CX) and customer insights. They will be comfortable working independently, interpreting customer feedback and recommending effective ways to visualise data for business stakeholders.

Key Responsibilities

• Design, develop and maintain dashboards within Qualtrics Engage.
• Build, configure and manage customer surveys using Qualtrics.
• Support the migration of existing surveys and reporting infrastructure onto a new Qualtrics instance.
• Analyse customer feedback and survey data to identify trends, themes and actionable insights.
• Translate business and CX requirements into clear, effective dashboards and visualisations.
• Develop dashboard prototypes and recommend improvements based on stakeholder needs.
• Work closely with business stakeholders to understand reporting requirements and present customer insights.
• Collaborate with the wider project and migration team to ensure successful delivery.
• Support testing, troubleshooting and improvements to dashboards and surveys.

Key Skills & Experience

• Strong hands-on experience with Qualtrics, particularly building dashboards within Qualtrics Engage.
• Proven experience designing and configuring surveys within Qualtrics.
• Good understanding of Customer Experience (CX), customer feedback and customer insight reporting.
• Experience translating customer data into meaningful dashboards and visualisations.
• Ability to interpret survey results and recommend how insights should be presented.
• Strong stakeholder management and communication skills.
• Experience gathering requirements and developing dashboard solutions independently.
• Comfortable working in a fast-paced project environment with minimal supervision.

Desirable Experience

• Experience working with Voice of Customer (VoC), Net Promoter Score (NPS) and customer satisfaction data.
• Previous involvement in Qualtrics implementations or platform migrations.
• Experience within financial services or other large corporate environments.
• Experience developing dashboards and reports for senior management.
• Knowledge of customer research, survey methodologies and CX reporting best practices.