Legal Manager - #2173925

Simply Conveyancing is the leading premium conveyancing provider in the UK. Simply blends high street customer service principles and technical expertise, with state-of-the-art processes, technologies and support.

Our company values:

• Raise the bar
• Delight your customer
• Grow together
• Make a difference

Role Overview:

The Legal Manager is responsible for leading a team to deliver high-quality, compliant and efficient conveyancing services. The role focusses on driving day-to-day performance, developing people and ensuring consistent delivery against KPIs and service standards.

Location:

• This is a Hybrid role, will require office presence 2-3 days per week.

What you’ll do:

Key Accountabilities/Primary Responsibilities:

Team Leadership & Development

• Lead, coach and develop a team of Property Lawyers and Conveyancing Executives
• Set clear performance expectations aligned to KPIs and service standards
• Conduct regular 1:1s, performance reviews and development discussions
• Responsible for new starter onboarding and training
• Build a positive, accountable and high-performing team culture, actively engaging the team for maximum performance, motivation and engagement

Operational Delivery

• Accountable for team performance by driving daily caseload progression to meet KPIs, SLAs and client expectations
• Monitor performance metrics and take timely action to address risks or underperformance
• Ensure effective workload distribution across the team
• Maintain consistent delivery of high-quality legal work and client service

Technical Support & Escalation

• Provide technical guidance on matters whether routine or complex, seeking guidance from subject matter experts and Senior Legal Managers where needed
• Act as the first point of escalation for legal, client or agent issues, exercising independent judgement to take action without putting the client or business at risk
• Support resolution of issues to minimise risk and maintain service standards

Compliance & Quality

• Ensure adherence to regulatory requirements and internal policies
• Maintain high standards of file quality, client care and risk management
• Support audit and quality assurance activities

Continuous Improvement

• Identify opportunities to improve team efficiency and service delivery and propose to the Senior Legal Manager ideas in a clear and coherent manner
• Support implementation of process improvements and business initiatives

Management and Teamwork:

• Ability to coach, mentor and support team members
• Works effectively under pressure and maintains team performance, motivation and engagement
• Build a collaborative and supportive team environment
• Supports delivery of change and encourages team engagement

Qualifications, Knowledge and Experience:

• Must be Qualified Solicitor (SRA), Licensed Conveyancer (CLC) or Cilex or nearly qualified (i.e. In next 6 – 12 months)
• Working knowledge of CLC regulatory principles and Code of Conduct
• Practical experience handling freehold and leasehold transactions
• Ability to supervise and support others in conveyancing work
• Competent user of core systems (e.g. Microsoft Office, Case Management Systems)