Service Manager - #2177261

Service Manager
Leeds
£50,000 Basic Salary | £70,000 OTE
Full-Time | Permanent

Looking for your next opportunity to lead a successful aftersales team?
Our client is seeking an experienced Service Manager to oversee a busy service department in Leeds. This is an excellent opportunity for a motivated leader with a strong background in automotive aftersales who is passionate about delivering outstanding customer service, driving workshop performance, and developing a high-performing team.

The Role As Service Manager, you'll take overall responsibility for the day-to-day running of the service department, ensuring exceptional customer satisfaction, maximising workshop efficiency, and delivering strong financial results.

Key Responsibilities

• Manage the daily operation of the service department and workshop
• Lead, coach, and develop Service Advisors, Workshop Controllers, and Technicians
• Drive workshop productivity, efficiency, and profitability
• Deliver exceptional customer service and maintain high customer satisfaction levels
• Monitor departmental performance and achieve key business objectives
• Ensure all work is completed to manufacturer standards
• Maintain compliance with Health & Safety policies and operational procedures
• Support continuous improvement across the aftersales department

What We're Looking For

• Previous experience as a Service Manager within the automotive industry
• Proven ability to lead and motivate a successful aftersales team
• Strong commercial awareness with a focus on performance and profitability
• Excellent communication and organisational skills
• Customer-focused with a proactive approach to problem-solving
• Experience managing workshop performance and departmental KPIs
• Full UK Driving Licence

Benefits

• Performance-related bonus
• Ongoing manufacturer training and professional development
• Genuine career progression opportunities
• 25 days annual leave plus bank holidays, increasing with length of service
• Pension scheme
• Enhanced maternity and paternity benefits
• Employee discounts and retail rewards platform
• Vehicle purchase and servicing discounts
• Share incentive scheme
• Supportive and professional working environment

If you're an experienced Service Manager ready to take the next step in your automotive career, we'd love to hear from you. Apply today!