Customer Service & Export Manager - #2177938
Michael Page Business Support
- Customer Service & Export Manager
- £45,000 - £50,000
- Global Manufacturing business
- Leeds based - 2/3 days on site
Client Details
Our client is an industry leading manufacturing business with sites in the UK & Overseas. Supplying a purely B2B customer base, the Customer Service & Export Manager leads a team responsible for managing the smooth flow of customer orders in line with export regulations
Description
Lead and manage the customer service team, setting performance standards and service level targets
Manage all export operations, ensuring compliance with international trade regulations and customs requirements.
Ensure timely and accurate processing of customer orders, enquiries, quotations, and complaints
Build and maintain strong relationships with key customers and distributors
Develop customer service procedures, policies, and best practices
Collaborate with Sales, Operations, Production, and Logistics teams to ensure customer requirements are met.
Coordinate international shipments with freight forwarders, carriers, customs brokers, and overseas customers.
Drive continuous improvement projects across customer service and export functions
Support senior management with strategic planning and operational reporting
Profile
- Management of a Customer Service (or similar) function
- Experience within a manufacturing / export environment
- Ability to lead, motivate and manage a team
- Ability to liaise with stakeholders at all levels
Job Offer
- Permanent Customer Service & Export Manager position based in Leeds.
- Salary of £45,000 to £50,000 dependent on the level of experience.
- 2/3 days on site
- Company Bonus
- Generous pension contributions, holiday allowance and wider benefits
- Free parking
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