Senior Digital Product Manager - #2183743

Job Title - Senior Digital Product Manager

Location - Hybrid ( 3 days in Leeds office)

Day Rate - up to £580/day Umbrella

Length - Until end of May 2027

Role purpose

Own the end-to-end product management for digital journeys across HSBC UK’s digital channels. You’ll set a clear product vision and outcomes, turn strategy into a practical roadmap, and work with cross-functional teams to deliver market-leading experiences. You’ll use data, experimentation and customer insight to continuously improve your products, grow adoption, and strengthen the outcomes customers achieve.

Key responsibilities

Product leadership: Define and communicate a clear, long-term product vision and roadmap. You will ensure that core customer journeys align tightly with broader business strategy, customer needs, and brand standards.

Discovery: Champion continuous discovery to refine the product roadmap and de-risk delivery. You will work closely with design, engineering, and risk teams to validate solutions before building them.

Delivery: Guide cross-functional agile teams to consistently deliver value. You will focus on the continuous improvement of the digital experience, measuring success by the tangible impact on customer outcomes.

Stakeholders: Partner seamlessly with teams across the business—including product, design, engineering, and risk—to ensure a cohesive, outstanding customer experience at every touchpoint.

Innovation: Drive practical, new ways of solving customer problems. You will explore emerging interaction models and advocate for future-state tooling to keep our digital platforms competitive and highly effective.

Role Requirements

• You have significant experience building and managing market-leading digital products, ideally within a complex, regulated, or agile environment.

• You are deeply customer-focused and excel at translating complex user insights into seamless, straightforward digital journeys.

• You have a strong track record of leading cross-functional teams and influencing senior stakeholders to deliver high-quality outcomes.

• You are adept at simplifying complex problems, prioritizing effectively, and making sound judgment calls under pressure.

• You communicate clearly and persuasively, easily able to align diverse, global teams around a shared product vision.

• You are confident managing a broad product portfolio and are experienced in coaching a team of product managers to a high standard of performance.

• You have a grounded, informed perspective on how emerging technologies (such as AI) can be practically applied to elevate customer experiences.