Servicenow Architect - #2184720

Key Responsibilities

Platform Development & Configuration:

• Design & Development: Design, develop and implement scalable, high-quality ServiceNow solutions aligned to customer requirements and platform best practice.

• Platform Configuration: Configure ServiceNow modules, workflows, business rules, scripts, Flow Designer, UI components and other platform capabilities, adopting a configuration-first approach.

• Integrations & Automation: Develop and maintain customer integrations, APIs and automation solutions to improve service efficiency and connect ServiceNow with external platforms.

• Technical Quality & Governance: Ensure development meets technical standards for security, performance, maintainability and upgradeability, including code reviews, testing and technical documentation.

• Innovation & Continuous Improvement: Identify opportunities to leverage new ServiceNow capabilities and emerging technologies to enhance platform functionality, address technical debt and deliver innovative solutions for customers.

Technical Leadership & Collaboration:

• Serve as a technical lead, providing guidance and best practices across service operations platforms.

• Collaborate with internal and external stakeholders to gather and analyse requirements, translating and documenting these into effective solutions.

• Support internal Mastek growth and innovation workstreams as well as leading them.

• Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised.

Innovation & Continuous Improvement:

• Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting.

• Drive innovation by integrating and optimising monitoring solutions within service management workflows.

• Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms.

• Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments.

Service Operations Reporting & Insights:

• Design and implement reporting solutions to provide real-time insights into service performance, incident trends, and operational health.

• Utilise data analytics and explore machine learning models to predict potential service degradations and optimise resource allocation.

• Enhance reporting capabilities to support compliance, audit, and continuous service improvement initiatives.

Must Have Skills

• Able to commute to the central Leeds office two days per week.

• Able to design and read ServiceNow architectural design documentation and present these back.

• Minimum of 6 years of experience as a Senior ServiceNow Developer.

• Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide).

• Strong understanding of ServiceNow modules & processes underpinning; ITSM, ITOM, CSM, PA, CSDM & CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).

• Strong problem-solving skills with a focus on continuous improvement and automation.

• Strong understanding of ServiceNow out of the box architecture.

• Good understanding of other platforms such as; GitHub, Jira, Confluence

• Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.

• Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist - Data Foundation (CIS-DF)