Senior Account Manager (Fixed Term Contract) - #2185233

**12 Month Contract**

Role Purpose

We’re looking for an experienced Senior Account Manager to join our Client Services team on a fixed-term maternity cover contract. You’ll be the strategic day-to-day lead on one of our largest and most integrated client partnerships – a much-loved national casual dining brand – where you’ll lead our ATL, Paid Media, Organic Search and Planning work, supported by our Data and Creative teams. While this brand will be your primary focus, there will also be opportunities to support on some further client accounts.

Our Senior Account Managers are the heartbeat of our client partnerships. They own client performance, profitability and operational excellence, while coaching and developing the Account Managers and Account Executives around them. This role moves beyond managing delivery to driving commercial growth, strategic thinking and continuous improvement across the account.

Day to day, you’ll be the glue across a multi-disciplinary team of specialists – paid search and paid social, ATL and media planning (OOH, radio, AV and YouTube), SEO, data and insight, and creative – making sure every workstream works as one integrated plan and ladders up to the client’s business goals, from driving bookings and covers to proving incremental revenue. You’ll be the go-to contact for client stakeholders across performance and brand, and a confident voice in senior meetings.

As this is a maternity cover, we need someone who can hit the ground running: pick up an established account quickly, build trust with the client and internal team from week one, and keep momentum on live campaigns, media plans and growth opportunities.

Sound like your kind of challenge? Then you might be the person we’re looking for.

You’ll be part of an integrated client team led by a Client Partner and Client Director, and will report directly to an Account Director. You’ll also have access to brilliant people across our business – media performance specialists, ATL planners, SEO and content experts, data scientists, strategists, creatives and developers – who’ll support you every step of the way.

Key Accountabilities

As our Senior Account Manager, you will:

• Lead the integrated account: Act as the strategic day-to-day lead across all workstreams – Paid Media, ATL, Organic/SEO and Planning – making sure activity is joined up across the full funnel rather than delivered as separate channel silos.
• Connect with the wider client team: Our CRM work for the client is run by a separate Jaywing team. You won’t manage it, but you’ll build strong links with them – sharing insight, audience learnings and campaign results both ways so that media, organic and CRM activity reinforce each other.
• Own the client relationship: Build trusted relationships with stakeholders from performance and brand leads through to Marketing Director level. Lead status meetings, monthly reviews and QBRs with confidence.
• Shape strategy and planning: Work with channel specialists and planners to shape integrated media plans and campaign strategies – from seasonal bursts and tentpole moments to always-on activity – grounded in audience insight and the client’s business objectives.
• Own performance and measurement: Own account KPIs, MoM and YoY performance and reporting. Turn data into clear recommendations and work with our Data & Insight team to evidence incrementality and the contribution of every channel.
• Run ATL and digital campaign delivery: Manage briefs, timelines, lead times and SLAs across ATL (OOH, radio, AV) and digital, coordinating media owners, partners and internal teams so campaigns go live on time and to a high standard.
• Own the commercials: Take ownership of account profitability, forecasting, scopes, estimates, POs and billing. Keep the account plan up to date and spot opportunities to grow the relationship.
• Drive delivery excellence: QA key outputs, proactively manage delivery risks and continually improve processes, communication and ways of working across a large multi-disciplinary team.
• Develop the team: Coach and develop the Account Manager(s) and Account Executive(s) on the account, delegating effectively and giving clear, constructive feedback.
• Bring growth and innovation: Bring proactive ideas – new channels, tests and measurement approaches – and support the Account Director and Client Partner on account growth opportunities.

What you’ll bring

• Experience: 4–6 years’ account management experience in an integrated agency (or client-side), including integrated accounts spanning ATL and digital media. Strong understanding of Paid Media (search and social) is essential; exposure to SEO and media planning is a big plus, and an understanding of CRM is helpful.
• Senior client confidence: A proven track record of leading senior client relationships, handling challenging stakeholders and shifting priorities with calm, solutions-focused confidence.
• Ready to hit the ground running: The ability to quickly absorb an established account – its history, its people and its plans – and become a trusted point of contact fast.
• A natural organiser: You’ll juggle multiple workstreams, deadlines and stakeholders at once, keeping a large internal team aligned, accountable and moving in the same direction.
• Integrated, full-funnel thinking: You understand the customer journey and how ATL, paid, organic and CRM work together to drive results – and can articulate a joined-up strategy to clients and specialists alike.
• A head for data: An analytical mindset – comfortable interrogating performance, spotting trends and opportunities, and turning insight into action.
• Commercial awareness: Numerate, detail-focused and confident managing budgets, forecasts and margin – dotting the I’s and crossing the T’s on account commercials.
• Confident communicator: Strong presenting and written skills – from sharing results and recommendations with clients to briefing and inspiring the internal team.
• People leadership: Experience coaching and supporting more junior team members, and a collaborative, roll-your-sleeves-up attitude.
• Nice to have: Experience in hospitality, retail or consumer brands.

Why work at Jaywing?

Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa.

With clients spanning Pizza Express, Dusk, Euro Car Parts, Curry’s Group, Yorkshire Tea and Savills we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years.

Where?

This role is based out of our HQ in the centre of Leeds and requires 2-3 days a week in the office.

How to apply?

Send a covering letter, CV and anything else you think showcases your talent to [email protected]

Jaywing is an equal opportunities employer.