Fault Report Operative - #2186166

Fault Reporting Operative
Location: Leeds
Salary: £15.28 per hour
Hours: Full-time, Monday to Friday, between 8:00am and 6:00pm
Working Arrangement: Office based
Contract: Temporary, 10 month maternity cover
Start Date: November 2026

The Role

We are currently recruiting for a Fault Reporting Operative to join the Fault Reporting team within the Customer Service Directorate of a major energy network operator.

Although the team sits within Customer Service, this is not a traditional customer service role. The position focuses on the processing, auditing and analysis of Low Voltage fault information, ensuring records are accurate and meet business requirements.

You will be responsible for maintaining and checking fault data, investigating discrepancies and supporting wider operational activities across the business.

Key Responsibilities

• Accurately input complex Low Voltage fault reports into the Outage Management System.
• Audit fault reports to ensure they meet business requirements and are recorded correctly.
• Investigate and amend any errors or discrepancies identified during the audit process.
• Analyse system data and site information.
• Interrogate Low Voltage network records.
• Input and maintain data within Microsoft Access databases.
• Prepare and check data for annual Quality of Service regulatory submissions.
• Support wider business activities relating to Customer Service and 12 hour restoration targets.

Skills and Competencies

• Good IT skills 
• Excellent attention to detail and a high level of accuracy.
• Ability to interpret information and identify errors or inconsistencies.
• Good problem solving and decision making skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• A methodical and organised approach to work.

Essential Requirements

• Minimum of two A Levels or an equivalent NVQ, Business or ILM qualification.
• Good working knowledge of Microsoft Office applications.

Desirable Experiene

• Experience using Outage Management Systems.
• Knowledge or understanding of Low Voltage network operations.

Interested? If you are interested in this opportunity or would like further information, please contact Cathryn Smedley on (phone number removed).