Temp Customer Service Advisor - #2187207

As a Temporary Customer Service Advisor in Leeds, you will handle day-to-day customer enquiries and help people access clear, timely information. Your work will support the customer service function within the not-for-profit sector and help services run smoothly.

Client Details

The organisation operates in the not-for-profit sector in Leeds.

Description

• Respond to customer enquiries clearly and professionally through agreed communication channels.
• Provide accurate information to help customers understand available services and next steps.
• Record customer contact details and enquiry outcomes accurately on internal systems.
• Manage a varied workload, ensuring enquiries are handled in a timely way.
• Resolve straightforward customer queries at the first point of contact where possible.
• Escalate complex enquiries to the appropriate colleague for further action.
• Maintain clear and respectful communication throughout each customer interaction.
• Help keep customer service records up to date and easy to follow.

Profile

A successful Customer Service Advisor should have:

• Customer service experience, with the ability to handle a range of enquiries.
• Clear written and verbal communication skills.
• Confidence providing accurate information in a calm and helpful manner.
• Good attention to detail when recording customer information.
• Ability to manage tasks effectively in a temporary customer service role.
• Comfort using internal systems to record and review customer contact.

Job Offer

• Temporary contract based in Leeds.
• Hourly pay of £15 to £17, dependent on the level of experience.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.