Resource & Delivery Manager - #2193178

About us

We’re Northern Artillery, a digital and creative agency for lifestyle brands. We challenge the

expected to advance the standard. We combine branding, CGI and ecommerce to change how

people see, experience and make decisions.

For products. For places. For the way we live.

The role

Great ideas need great delivery. You’ll take ownership of resource planning and oversee delivery

across 3D, Creative and Digital, making sure we have the right people, clear priorities and

realistic plans.

Working alongside Account Managers, Digital Project Managers and department leads, you’ll

use commercial judgement to keep scope, budgets, deadlines and quality on track. You’ll make

resource decisions, address delivery risks and follow agreed actions through.

You’ll enjoy a good plan—and know what to do when Tuesday has other ideas.

What you’ll own

Resource planning and decisions

• Own the agency resource plan, balancing confirmed projects, upcoming opportunities, skills and availability.
• Assess deadlines and resource requirements before delivery commitments are made.
• Resolve competing priorities and adjust resource allocations within agreed authority.
• Coordinate freelance and production supplier requirements, considering internal capacity, costs and agreed spending limits.

Delivery and commercial performance

• Review project progress with Account Managers and Digital Project Managers, comparing estimated hours, actual time and the work remaining.
• Identify scope changes, excessive revisions and overruns early, ensuring an agreed response before additional work proceeds.
• Agree recovery plans with the relevant team, with clear actions, owners and deadlines, and see them through.
• Work closely with Kyle on capacity, utilisation, resource costs and project performance, providing reliable information and explaining variances.
• Escalate issues requiring director input with a clear recommendation and commercial impact.

Consistent ways of working and quality

• Work with department leads to agree and embed consistent approaches to briefing, planning, handovers, reviews and reporting, while allowing for the needs of each discipline.
• Ensure delivery plans include dependencies, creative and technical checks, and clear approval responsibilities.
• Confirm the required reviews and approvals happen before work reaches clients.
• Coordinate practical responses to errors or delays and turn lessons learned into improvements.
• Lead focused delivery meetings and make sure agreed actions are completed.

Systems and reporting

• Take day-to-day ownership of the new resourcing dashboard
• Keep its information accurate and use it to guide capacity planning, reporting and delivery decisions.
• Identify improvements and coordinate technical support where needed.
• Maintain consistent working practices across Notion, Jira, Float and the dashboard, avoiding unnecessary duplicate administration.

How you’ll work with the team

This role has no line management responsibilities. You’ll lead through clear decisions, sound

judgement and constructive working relationships.

Account Managers and Digital Project Managers retain ownership of client communication and

individual project scope, budgets and timelines. Department leads retain people management

and creative or technical sign-off.

You’ll own the resource view across the agency and drive agreed delivery actions with those

teams. You’ll have authority to adjust resources and internal plans within agreed priorities, with

approval required for changes affecting client commitments or additional spending.

The remit includes freelance and production supplier coordination. General facilities, office

administration and office purchasing sit outside this role.

What you’ll bring

• Proven experience owning resources and overseeing delivery in a multidisciplinary agency or creative production business.
• Experience making resource decisions, managing delivery risks and improving project performance.
• A working understanding of branding, CGI, motion and digital/ecommerce workflows.
• Confidence interpreting project data, challenging unrealistic plans and presenting practical recommendations.
• The ability to bring people together, agree ways of working and hold colleagues to actions without being their line manager.
• An approachable, organised manner and a habit of following things through.

Software and systems

• Float: Proficient in scheduling, capacity planning and utilisation reporting.
• Jira: Proficient in tracking delivery, dependencies, progress and reporting.
• Notion: Proficient in managing briefs, documentation, workflows and shared information.
• Excel or Google Sheets: Confident analysing project hours, budgets, capacity and forecasts.
• Microsoft Teams and Microsoft 365: Comfortable coordinating communication, meetings and shared documents.
• AI-supported tools and dashboards: Comfortable checking outputs, identifying improvements and working with technical colleagues. Coding is not required.

Who this role isn’t for

If your favourite part of planning is getting everything neatly colour-coded, you’ll enjoy a small

part of this job. The rest involves asking questions, weighing up trade-offs and having the

occasional constructive “can we actually deliver that?” conversation. You won’t need every

answer, but you will need to help find a way forward and see it through.

What success looks like

Realistic delivery commitments, reliable capacity planning and clear action when projects drift.

Better visibility of project margins, fewer recurring errors and consistent ways of working that

help our specialists deliver together.