Customer Service - #2195081

Consula is recruiting on behalf of a growing insurance company in Leeds city centre for a Customer Service Advisor to join their policyholder support team. Our client is expanding steadily and has an excellent record for training, staff retention and internal progression.

This is a rewarding role where you will help customers with policy questions, changes and claims updates, guiding them through what can sometimes be stressful situations with clarity and care.

This opportunity would suit someone with customer service experience who wants to move into the financial services sector, with full training provided.

Location: Leeds

Employment: Permanent

The Role

• Handle inbound calls and written queries from policyholders.

• Explain policy details, cover and exclusions in plain English.

• Process policy changes, renewals and cancellations accurately.

• Provide updates on claims and liaise with the claims team.

• Record all contact accurately on the policy administration system.

• Meet quality and compliance standards on every interaction.

• Identify opportunities to improve the customer journey.

A Typical Day

After a short morning briefing, you will take a mix of calls and written queries, each one different from the last. Some customers want a quick answer; others need more time and reassurance. You will have support from experienced colleagues and a team leader throughout, with regular coaching to help you grow. The office is modern, friendly and right in the heart of the city.

About You

• Customer service experience in any setting.

• Excellent verbal and written communication.

• Good attention to detail and accuracy.

• Empathetic and patient, especially with worried customers.

• Keen to learn a new industry and gain qualifications.

What You Can Expect

• Full paid training, including support towards industry qualifications.

• 28 days' annual leave including bank holidays.

• A clear progression framework with regular pay reviews.

• Hybrid working available after training.

• Company pension, life assurance and wellbeing programme.

If you want to build a career in financial services with a company that will invest in you, apply today through Consula and we will be in touch to talk through the next steps.