Community Leader - #2196822

We are looking for a Community Leader to join our growing team at 2-Work.

The Community Leader is responsible for delivering an exceptional member experience across our centres. This role blends hospitality, operations, and community engagement to create a welcoming, productive, and well-connected workplace for members.

This is a full-time, site-based role, involving travel between our Leeds and Wakefield locations as required. You'll play a key role in enhancing the member experience, supporting day-to-day operations and helping to build a thriving business community across our centres.

About 2-Work

2-Work is an expanding provider of flexible office spaces, with five locations across Leeds & Wakefield with plans for further growth. We create a collaborative, community-driven workspace for start ups and established businesses alike, focusing on:

• Community & Collaboration – A workspace designed for networking and professional engagement.
• Work/Life Balance – A culture that supports well-being and productivity.
• Employee Growth – We invest in our people and offer exciting career opportunities.

As a Community Leader, you will:

• Act as the primary point of contact for members and visitors, providing a warm and professional welcome.
• Plan and host community events, networking sessions, and engagement initiatives.
• Support new members onboarding to ensure a smooth and positive start.
• Handle member queries and resolve issues promptly and professionally.
• Support the day-to-day running of the workspace, including hospitality services.
• Engagement & active participation with external & internal events, actively promoting attendance and working in cohesion with Members.
• Assist with workspace tours for prospective members.
• Support member retention through relationship management and service excellence.
• Identify opportunities to promote additional services and memberships.
• Takes ownership of accurate accounting of monthly Membership revenue
• Alongside BDE supports the performance & profitability of the business through control of budgets & business plan KPI’s. 
• Ensures the highest standards, to include hygiene & cleanliness.
• Adhere to & effectively execute periodic H&S inspections.
• And more...

What We’re Looking For:

• Ideally experienced within serviced, sales or hospitality industry. 
• Proven service orientated, sales and commercial experience within a property and/or facilities environment.
• Demonstrate effective management & leadership experience in a hospitality environment.
• Ability to manage and motivate teams to consistently deliver high performance.
• Absolute commitment to high ethics, integrity & honesty.
• Demonstrated ability to work with financials, including P&L reports and accounting systems.
• Proficient in Microsoft suite of products

Why Join 2-Work?

• Career Growth – We are expanding, and we want you to grow with us.
• Training & Development – Receive expert training and ongoing support.
• Team Events – We work hard and celebrate success together.
• Special Perks – Enjoy your birthday off
• Bonus & Commission – Quarterly bonus structure and commission opportunities.
• Supportive Leadership – We value your input and work together to achieve great things.
• Community Engagement – Be part of a vibrant workspace and networking hub.

Ready to take the next step in your career?

Apply now or get in touch for more details – we would love to hear from you.

Closing Date: 23rd Nov 2026

Salary: £27,000-£30,000