Senior Director Technology Service Management - #483047


Date: Aug 6, 2022
City: Leeds
Contract type: Full time
Work schedule: Full day

Job Advert

Do you have experience of Technology Service Management in a medium / large organisation and experience in managing a large team?  If so, then we would love to hear from you.

The Senior Director Technology Service Management is accountable for operational service to each business areas within Asda, and the infrastructure (client, core & cloud) which underpins its operation.

This is a significant leadership role, requiring you to build and maintain an extensive network of peers and superiors (including board level) across the Asda business. Asda is a large business operation which depends upon systems and services running 24/7 – this role will be responsible for ensuring delivery of those critical services and for managing major incidents and business escalations, often during unsociable hours, and working both internally and with our various technology suppliers to resolve them.

You will have around 4 direct reports, but an overall team of over 200 colleagues.

Your Role

  • Accountable for all aspects of IT service operations and management to ensure that we deliver a defined and agreed level of service to the business.
  • Managing the transition of new services into production, ensuring that they meet the standards and criteria for implementation
  • Managing the overall infrastructure estate (client, core and cloud) ensuring that the estate remains both ‘fit for purpose' and ‘fit for the future'.
  • Management of all 3rd party suppliers which are utilised within the Technology function. Ensuring they are paid on time, committed levels of service are adhered to and service improvements are made.
  • Leading and managing the function ‘like a business' demonstrating strong financial control, effective people management and adherence to the broader corporate compliance framework.
  • This role requires a high degree of autonomous thinking as you set and deliver your strategy using your experience, guided by broad principles and direction from the Exec board. You have the freedom to define your own plan using own judgement to achieve success.
  • Ability to influence at the highest levels across the business and with third party suppliers, to get the right outcome for Asda. Ranging from Capital investment decisions to saying no to new initiatives when it's the right thing for Asda.

About You

  • Significant experience of leading and developing a large multi-functional department within a complex and always on environment (24x7x365), maintaining a positive culture and continual improvement in colleague engagement metrics.
  • Commercial awareness and experience of managing large (£100+m) budgets and supplier contracts, with a view to get best value for spend through efficiencies and negotiations.
  • Comprehensive understanding and knowledge of Infrastructure technology platforms (Cloud, Client and Core) covering both current and future landscapes, ensuring informed decision making can take place.
  • Practical experience and understanding of leadership within a Service environment, based on an ITIL framework, with the ability to demonstrate continuous service improvement activities.

Hybrid Working

Work Where it Works.  Our hybrid way of working gives you the choice to work where it works.  This enables you to complete your daily tasks where you'll be the most effective.  It offers a mix of working from home and in an office environment that works best for you and your team.  We would love to talk to you about this.

You will also get an excellent benefits package including:

  • Company car or £12k car allowance, plus discretionary company bonus
  • Company pension 1.5 times colleague's contribution (Max 15%)
  • 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.

If you have any questions, then please email

#LI-Hybrid      #LI-CT1

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