Apprentice Sale Coordinator - #562123
Encon Insulation & Nevill Long is the leading independent UK distributor of thermal and acoustic insulation, interior systems, fire protection, roofing, construction products and external façade materials.
As the Distributor of Choice, we take pride in providing the highest level of service and support. We have around 600 employees, with specialist teams dedicated to our key market sectors, and we work hard to add value to every project.
You will work as part of the sales and admin office team in processing sale transactions efficiently and accurately, monitoring and evaluating transport cost controls, responding to enquiries and delivering an excellent service to our customers and suppliers at all times and carrying out daily administrative tasks within the branch. You will gain broad experience of the branch operations
Reporting to the Sales Office Manager/Business Unit Manager or Branch Director.
Externally – Customers and suppliers
Internally – Branch employees and credit control
Customer Service & Performance:
- Answer general customer enquiries, advising product availability, delivery dates, transport schedules, and product lead-times promptly and accurately
- Follow up and file quotations issued to check competitiveness and to secure sales.
- To provide feedback on pricing levels to Managers.
- To maintain content and accuracy of sales daybook.
- To respond to telephone sales enquiries, pricing in accordance with current guidelines, to maximize their profitable conversion to orders.
- Liaise with suppliers on schedules for incoming goods for specific orders.
- Liaise with the Transport Manager to advise customers of any alterations to delivery schedules.
- Price comparison with transport company’s boxes/pallets ensuring best rates
- Assess best and cheapest method of transport when scanning orders (48hr etc.)
- Book couriers where required
- Checking transport invoices, querying any discrepancies/chasing credits/claims.
- Take on export orders and transport
- Back up for in-putting of M4 orders
- Enter consignments onto transport system
- Enter transport invoices onto transport spreadsheet
- Input sales orders and sales order amendments onto the system, maintaining a high standard of accuracy in coding and pricing
- Produce delivery notes and place into system for despatch as required
- Prior to invoicing receive and check completed sales delivery notes and review sales order book for pricing anomalies
- Type any linked delivery notes
- Link and file all paperwork, sorted into documents for retention at branch and those to be forwarded to Head Office
- With appropriate authority, process sales credit notes similarly to invoicing
- Liaise with central credit control to process customer account applications, informing relevant branch personnel of the outcome of each application
- Liaise with branch personnel and central credit control to minimise disruption to trading from issues involving cash collection or credit procedures
- Process/distribute all letters and general correspondence, letters and faxes arising from daily operations at branch.
- Process sales quotations from drafts provided
- With appropriate authority, complete monthly petty cash returns
- Carry out reception duties where appropriate, ensuring visitors are greeted promptly and with courtesy
- Maintain required levels of branch stationery, office and canteen consumables
- Maintain branch filing and paperwork systems to meet the parameters required by quality standards
- To assist with periodic stock takes where required.
- Confirm completed deliveries for invoicing, raise balance orders where appropriate (placing delivery notes back into circulation), with strict regard to credit control procedures
- To take heed of credit control disciplines in the course of all transactions, with particular regard to credit limits and to accounts on suspension
- Ensure you are familiar with health and safety rules and regulations, and that your responsibilities as an employee, in respect of health and safety, are carried out in full.
- Any other duty reasonably requested by management.
To become an apprentice, you must:
- be 16 or over
- not already be in full-time education
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
- have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
- learn and train for a specific job
- get paid and receive holiday leave
- get hands-on experience in a real job
- study for at least 20% of your working hours
- complete assessments during and at the end of your apprenticeship
- be on a career path with lots of future potential
What is an apprenticeship?
An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
Levels of an apprenticeship
Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.
At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.
This vacancy is for a permanent position within Encon during which an apprenticeship programme will be delivered.
- Some customer service experience is desirable
- Good communication skills
- Team player
- Proficient with IT, particularly Excel, Word and Outlook.
It would be an advantage if you have GCSE or equivalent to; Grades A*-C/9-4 in English and Maths.
- Customer focused
- Good communicator
- Results driven
- Detail conscious
Things to consider
This vacancy may close early if the right candidate if found and you may be asked to be interviewed before the date provided
Please ensure you can get to and from the workplace
This role will involve usage of a computer and phone
The annual salary will be starting at £11,000 per year
As an Apprentice you will be included on a Level 2 Customer Service Practitioner Apprenticeship
Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English
Once you have completed a minimum of 12 months training and the employer and Babcock’s Regional trainer confirm you have met all the requirements of the standard you will be put through to the End Point Assessment. The End Point Assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of apprentices to ensure you are fully competent in your role
As an Apprentice you will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help you to meet the requirements of the new standards and will prepare you for the End Point Assessment