Resident Services Associate - #1097430

Introduction

Dandara Living are looking for Resident Services Associate to support the Senior Resident Services Associate on the day-to-day operations of our Build to Rent development. This role is part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our scheme

Working Pattern - 8 hour shifts over 7 days equivalent to 40 hours per week

What you will do

As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected

Assisting with ParcelSafePlace deliveries and collections

Dealing with resident and guest enquiries

Conducting apartment viewings and providing feedback to support the leasing team as and when required

Managing of resident amenity spaces

Conduct move- in appointments, inventories and meter readings

Compiling of inventories

Carry out mid-term tenancy inspections

Carry out move out inspections, check outs and completing deposit release administration

Logging maintenance issues

Issuing of keys on move in and key replacements

Dealing with vehicle parking and keeping accurate records

Deal with complaints and escalating where appropriate

Updating business platforms with data and communications as approp...