Control Room Operative - #1686724

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential



The operator will play a critical role in ensuring the smooth operation of the control room by monitoring the welfare of on-site officers, overseeing CCTV activations, handling alarms, and performing all other associated tasks. This role involves responding to incidents, coordinating resources, and adhering to company policies and procedures



About the Role

CCTV Monitoring: Review and monitor all activations, providing appropriate responses based on risk assessments

Staff Welfare: Ensure the safety and welfare of all staff on duty

Alarm Handling: Receive and manage intruder alarms, fire alarms, student lockouts, and other calls

Incident Management: Log all incidents clearly and concisely

Call Traffic Management: Handle a high volume of inbound and outbound calls professionally and courteously

Data Management: Ensure all logs and reports are accurate, up-to-date, and properly filed

Compliance: Ensure all actions comply with company policies, procedures, and relevant legislation

Additional Tasks: Perform all other tasks associated with a security control room



Requirements



CCTV SIA Licence required

Proficient in IT, including Microsoft Word, Excel, and Outlook

Ability to meet targets and prioritize events efficiently in a calm and controlled manner

Willingness to learn new skills and procedures

Experience working in a control room environment is beneficial

Familiarity with Timegate, BigChange, Immix, and Calipsa is advantageous