Service Desk Manager In Leeds, England, United Kingdom - #1689871

Job Title

Location:

Hours

Job Status:

Salary

Interview Date(s):

Skills for Care is the strategic workforce development and planning body for adult social care in England. We work with employers, Government and partners to ensure social care has the right people, skills and support required to deliver the highest quality care and support now and in the future.

The Service Desk Manager is responsible for overseeing the delivery of first- and second-line IT support services, ensuring efficient incident resolution and request fulfilment. They manage the service desk team, IT assets, and related processes to maintain high levels of customer satisfaction and operational effectiveness. The role also involves continuous improvement of service delivery, adherence to ITIL best practices, and ensuring IT assets are properly tracked and maintained.

The Digital, Data and Technology (DDaT) team is a team of 7 supporting over 200 colleagues, and delivering systems and platforms for the adult social care sector. The role will manage two service desk colleagues but will work closely with the whole team.

If you are interested in this role, please access the full job description for further information and we look forward to receiving your application.

At Skills for Care, we are committed to creating a culture of Belonging, where all of our People are able to contribute to their full potential. All our People are expected to contribute towards the achievement of our aspirations for equality, equity, diversity and inclusion.

At Skills for Care, we want our People to be representative of the society we support, this includes all equality characteristics such as age, ethnicity, disability, sexual orientation, gender reassignment, religion or belief. This lived experience from a diverse group of people helps us with all the work that we do and ultimately supports the social care sector to provide the best quality care. We encourage applications from, but not limited to, people from minoritised ethnic backgrounds, people who identify as LGBTQ+ and people with disabilities.

Candidates will always be selected based on experience and potential.

Information About Reasonable Adjustments

We want all applicants to be able to fully participate in our selection processes. We welcome requests for adjustments to our recruitment and selection processes from applicants with disabilities, impairments, or health conditions, and will always consider support available in the recruitment process.

Please contact our People Team via email ( [email protected]) to discuss any adjustments that you may need.