Desktop Support Analyst - #1690253

We are looking to fill a Desktop Support Analyst posts within the Desktop Support Team in the Health Informatics Service at Leeds and York Partnership NHS Foundation Trust. This role sits within a small team supporting the desktop and printer infrastructure throughout the Trust. This role will involve preparing and deploying of desktop PC, laptops and tablet devices across the Trust. It involves travelling to Trust sites predominately in Leeds and York and supporting LYPFT staff working at partner premises.

The post holder with carry out all tasks as requested by the Desktop Service Manager. These tasks include provision ICT support for the entire trust, including fault diagnosis and resolution, updates and upgrades of hardware and software on desktop and printers. Proactive maintenance of trust devices and supporting services and third part organisations.

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.

Applicants should be aware that any individual requiring a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only (this does not include Healthcare Support Workers) . This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.

Provides second line support for Trusts desktop hardware and software

Provides second line support for Trusts printing services

Provides second line support for users using the Trusts desktop services and desktop and laptop support.

Works to provide the resolution of issues/problems by analysis of information gathered in conjunction with

Operational staff

Infrastructure Support Analysts

3 rd party providers

Other Trust departments as and when necessary.

Works with all system users/customers using HIS services.

Helps monitor service desk calls assigned to the Health Informatics Service, making regular updates and ensures the user concerned is also kept informed of the calls progress/status.

Helps ensure operational and Trust reporting needs are achieved by providing training, coaching and practical support to users.

Helps to ensure all systems documentation internal & external is maintained to the required standards.

Develops training packages relevant to users requirements, including manual handouts & other presentation materials.

Delivers training to Trust staff. Giving regular support & update sessions where necessary.

Delivers training & updates to Trust staff when setting up equipment or installing software.