Administrator - Customer Care - #1691788

As the UK's largest independent vehicle solutions provider, Zenith is leading the way in driving the transition to sustainable vehicle solutions and shaping the future of leasing. With ambitious growth plans and a £25 million, four-year transformation programme already underway, there's never been a more exciting time to join us. We're committed to our People Promise, investing in our teams, systems, and culture to create an inclusive environment where everyone can thrive and succeed.

The Consumer function brings together our industry-leading digital leasing brand ‘Zen Auto' with our growing White Label solution offering innovative support to our partners to leverage their own brand to provide PCH and BCH vehicle leasing options to their consumer, SME and corporate customers.

At the heart of our Consumer Customer Services function is a commitment to delivering outstanding customer experiences with empathy, care and expertise. We empower our teams to go above and beyond, ensuring positive outcomes for over 50,000+ customers.

This function includes Customer Service, Credit Control & Complaints - working together to make a real difference.

If you have a strong eye for detail, thrive in a fast-paced environment, and want to be part of a team that truly cares and wants to make makes a difference for our customers- this is the place for you!

What you'll be doing

We are looking for a Customer Care Administrator to join the customer care team, responsible for issuing regulatory notices to our customers, ensuring a “Right First Time Approach” by providing clear accurate information. Committed to great customer outcomes, you will take ownership of any resulting customer queries, ensuring questions are replied to in a supportive, caring, and helpful manner.

Responsibilities

• Ensure FCA / regulated letters are issued to our customers in a timely manner. Working through spreadsheets to issued regulatory notices to our customers.


• Deliver excellent service to our customers based on their queries throughout the life of their agreement.


• Working through our customer inboxes to ensure the queries are responded to within 48 hours


• Ensuring a ‘Right First Time Approach' by providing clear and accurate information.


• Ensuring Stakeholders are always satisfied, enabling positive feedback with our customers.


• Working through customer queue's, ensuring my queues are kept up to date and to a minimal number.


• Working through a high volume of assigned tasks & customer queues, ensuring a quick pace and a high quality, customer focused approach.


• Working across multiple systems and ensuring all records are kept up to date.

What you'll bring

Essential skills

• Strong eye for detail when working through a large volume of tasks.


• Strong communication skills both written & verbal. Ability to write accurate & friendly e-mails whilst also been brief but informative and build great stakeholder relationships.


• Experience in using different IT systems, and able to become confident using new systems quickly.


• Ability to multi-task – switching between administration tasks and processes frequently.

Behaviour and Leadership

• Strong customer service ethic will ensure I am easy to do business with and have the customer at the heart of all that we do


• Problem solving to enable agility when dealing with ambiguity, challenges and issues


• Organised and consistent, to enable our customers to understand next steps and to be able to prioritise and manage my time


• Calm and resilient – to be able to deal with the pressures of high volumes


• Self motivated and enjoy working through a lot of the same kinds of tasks each day

Reward

• £25,207.65


• 6.25% Pension scheme


• 24 days Annual leave + your birthday off


• AA breakdown cover


• Life assurance (4x salary)


• Private medical Insurance


• Critical illness cover


• Dental and health cash plans


• Company GP for self and family


• Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc..

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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