Customer Service Manager - #1701275
Jackson Hogg
Customer Services Manager
Location: North Yorkshire
Salary: Competitive + Benefits
Are you a dynamic and driven customer service leader ready to take your career to the next level? We are working on behalf of a well-established business in the packaging and processing solutions sector, seeking an experienced Customer Services Manager to join their team.
This is a fantastic opportunity to join a fast-paced, customer-focused environment where you can make a real impact by leading a team and driving service excellence.
About the Role:
- Lead and manage the customer service team, ensuring a high standard of service is delivered at all times
- Oversee the processing of customer orders, queries, and complaints, ensuring timely resolution
- Develop and implement customer service processes to improve efficiency and customer satisfaction
- Collaborate closely with sales, production, and logistics teams to ensure seamless order fulfilment
- Monitor key metrics (KPIs) and report on team performance to senior management
- Provide coaching and support to team members, fostering a positive and productive working environment
About You:
- Previous experience in a customer service management or supervisory role, ideally within a manufacturing, supply chain, or distribution environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a passion for delivering exceptional service
- Proficient in CRM systems and Microsoft Office (Word, Excel, Outlook)
- Organised, analytical, and able to manage multiple priorities
What’s on Offer:
- Competitive salary package
- Monday–Friday, full-time role
- Supportive team environment and the opportunity to make a visible impact
- On-site parking and other company benefits
If you are passionate about leading customer service teams and want to join a company that values innovation, quality, and customer satisfaction, we’d love to hear from you!
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