Head of DC Engagement - #1702623

We are looking for a dynamic professional to join our team. This role is crucial in developing and leading our DC client management and retention strategy, ensuring a positive experience for our sponsoring employers.

Key Responsibilities

• Develop and proactively manage all aspects of TPT’s DC client management service
• Lead the DC client retention strategy, working with our team of client relationship managers on proactive engagement to prioritise key clients and extend our coverage to a wider client base
• Lead all DC client engagement projects
• Support new business opportunities, presenting to prospects and managing client relationships for new TPT DC schemes
• Lead as subject matter expert on the DC proposition and technical issues
• Implement improvements to TPT’s DC service proactively and based on customer feedback
• Develop and enhance high-quality DC client reporting material
• Maintain profitability and identify additional revenue opportunities for DC clients
• Lead the development of Client Relationship Managers (CRMs) on DC engagement
• Ensure all services are delivered in accordance with policies and governance framework

.Skills and Experience

• Experienced in client management within the pensions industry, preferably within a benefits consultancy or DC provider role
• Proven leadership skills with the ability to develop and implement strategic initiatives
• Engaging communication, relationship management and interpersonal skills
• Expert knowledge of DC pension schemes including legislative and governance issues affecting DC pension schemes
• Understanding of the DC investment market and opportunities
• Ability to analyse data and provide clear, high-quality reporting & presentations
• Proactive approach to identifying and creating additional revenue opportunities
• Commitment to maintaining high standards of service delivery and client satisfaction

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with over 75 years’ experience of managing defined benefit and defined contribution pension schemes. It has £9.6 billion of assets under management (as at 30 September 2023) and 448,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.