Onsite Technical Field Engineer - Post Office (Leeds) - #1703652

Job Description:

This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) covering Leeds area.

Clean & valid manual UK Driving License is essential.

Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.

Role requires frequent Weekend work on a Rota basis.

Role Responsibilities

• Device and connectivity troubleshooting


• Device imaging and configuring


• Device swap outs and connectivity cabling, Wi-Fi


• Device installs, moves, decommissions.


• Device stock control and asset management


• Proactive maintenance, user familiarization and guidance.


• Cable management


• Smart hands and eyes


• Liaison with other support teams

Essential Skills/Experience

• Previous experience in a similar role.


• Familiarity with Point of Sale devices.


• Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.


• Knowledge of Windows operating system and associated technologies


• Knowledge of peripherals and their maintenance – printers, scanners.


• Be SLA focused and familiar with call management products.


• Familiarity with support procedures, scripts, and processes.


• Proven troubleshooting skills.


• Awareness of Payment Card Industry (PCI) compliance would be desirable.


• Ability to gain base level security clearance – BPSS.


• Valid UK Driver’s License - Vehicle supplied.


• Good customer-focus & communication skills.

What We Will Do For You

• Competitive compensation


• Pension scheme


• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)


• Perks at Work (discounts on technology, groceries, travel and more)


• DXC incentives (recognition tools, employee lunches, regular social events etc)
  
  

Still reading? We’d love to hear from you — apply today.