Client Service Lead - #1714462

About the Company

We are hiring for a creative, marketing, and CRM agency that creates everlasting connections between brands and consumers. They work with some of the UK's biggest brands providing them with tools for rewarding acquisition, engagement, and customer retention.

About the Role

This leadership role focused on building strong relationships with clients and partners, driving revenue across B2B clients, and managing a team. The Head of Client Services will oversee all client relationships, delivering best-in-market service to meet business objectives.

Responsibilities

• Lead key client and partner relationships, keeping them informed about new developments


• Build and maintain strong relationships with clients and stakeholders


• Ensure compliance with contractual requirements


• Oversee client requests and work with all departments for effective delivery


• Lead client meetings to drive performance across product and marketing


• Align business's technological and data capabilities with client needs


• Provide client insight, review data reports, and drive new revenue opportunities


• Monitor and analyze client feedback for continuous improvement


• Plan and oversee new marketing initiatives for clients


• Attend conferences and industry events


• Develop client and partner growth strategies with the Commercial Partnerships Director


• Oversee training and development of client services team


• Ensure compliance with company policies

Required Skills

• More than 5 years of experience managing high-profile clients within a creative or marketing or rewards based product or service agency.


• Effective communication skills with internal and external stakeholders


• Socially adept for various communication levels


• Previous experience in client management


• Strong understanding of loyalty & reward products

Preferred Skills

• Strong people and communication skills


• Commercial instincts and strategic mindset


• Analytical thinking skills


• Attention to detail


• Creativity


• IT fluency with Excel and PowerPoint


• In-depth industry knowledge


• Efficiency under pressure


• Time management and organizational skills


• Alignment with core values