C&D Account Manager - #1717477

About The Role

Role Overview:

We are seeking a proactive and experienced Account Manager to oversee and grow relationships with our construction sector clients requiring skip hire and waste management services. You will act as the key liaison between our company and customers, ensuring seamless service delivery, timely invoicing, and environmental compliance, while developing long-term account value.

Key Responsibilities

• Client Relationship Management: Serve as the main point of contact for a portfolio of construction clients, building strong working relationships and understanding each site’s unique needs.
• Service Coordination: Ensure the on-time delivery and collection of skips, managing scheduling in alignment with customer project timelines.
• Invoicing & Billing: Ensure accurate and timely invoicing, addressing any discrepancies and working with internal teams to maintain financial accuracy.
• Customer Complaints: Investigate and resolve service issues or complaints promptly, escalating as needed to ensure client satisfaction.
• Site Meetings: Conduct regular on-site meetings with clients to monitor service delivery and address operational concerns.
• Compliance Monitoring: Ensure services are delivered in line with environmental regulations and company policies.
• Performance Monitoring: Work to agreed KPIs and SLAs, reporting regularly on service performance and identifying areas for improvement.
• Account Development: Identify opportunities to upsell or cross-sell additional waste services, including hazardous waste, recycling, or scheduled collections.
• Budget Oversight: Monitor customer spend versus budget, providing proactive insights to help clients manage costs.
• Quarterly Business Reviews: Lead structured business reviews with key clients to discuss performance, feedback, and opportunities for partnership growth.
  
  

Key Skills And Experience

• Proven experience in account management, ideally within the waste, logistics, or construction sector.
• Strong organizational and time management skills, with the ability to juggle multiple accounts and priorities.
• Excellent interpersonal and communication skills, both written and verbal.
• Understanding of environmental regulations and waste management practices.
• Problem-solving mindset and ability to resolve issues swiftly.
• Proficient in Microsoft Office and CRM/accounting systems.
  
  

Preferred Qualifications

• Knowledge of skip hire logistics and site operations within the construction industry.
• Experience working to SLAs/KPIs and conducting business reviews.
• Environmental compliance training or certification is a plus.
  
  

About You

About Us

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.

(DE&I Policy Statement)