Fleet Services Administrator - #1722129

Welcome to First Bus

At First Bus we are passionate about making travel simple, reliable and sustainable for everyone. As one of the UK's largest bus operators, we serve millions of passengers each year, connecting people and communications across towns and cities nationwide.

We're investing heavily in zero-emission vehicles, smart technologies, and innovative solutions that transform the passenger experience - and we need forward thinking people to help us shape what's next. Our teams are passionate about making a real impact, and we're proud to be at the forefront of the UK's sustainable transport revolution.

About The Role

Fleet Services sits at the core of the First Bus operation, delivering essential administrative and transactional support across multiple business functions nationwide. In this role, you'll be responsible for implementing and embedding processes within agreed timelines and to a high standard. You'll play an active part in driving continuous improvement by identifying opportunities for enhancement and embracing change in a dynamic, fast-paced environment. This is an excellent opportunity for someone eager to develop a broad skill set across various processes and contribute to shaping the future of our operations.

Responsibilities

• Responsible for the administration of key operation support processes including:
• Fuel data processing and analysis
• Transactional Fleet & Fuel services
• Missing trip & lost mileage reporting
• General administration support to other teams, providing a route to deepen individual knowledge and multi-process management experience.
• Ensure all processes are managed correctly in line with agreed procedures and up to date governance requirements.
• Provide data and associated reporting to the business in line with administered processes.
• Deliver excellent customer service to all parts of the business, ensuring all outputs and delivery is ‘right first time'.
• Support with the presentation of data and reports to internal audit and key stakeholders as required.
• Support other teams and process handling within Financial Operations as and when required, and champion a multi-process culture of learning and development.
• Encourage and champion continuous improvement methodology, and identify areas for improvement.
• Maintain excellent communications and interface with all customers and stakeholders.
• Deal with all queries efficiently and on time, ensuring accuracy and follow through to completion.
• Support team members to ensure SLAs, KPIs and performance delivery is achieved at all times.
• Keep up to date with changes in processes to be able to respond to queries effectively.
• Develop and maintain relationships with internal contacts, including the operations resource from all Operating Companies and appropriate central teams.
• Other duties commensurate with the role as may be deemed appropriate by the line manager.
  

Skills, Experience & Qualifications Required

• Previous experience of working in an operations administration function.
• A team player wholly committed to working with and supporting their peer group and other colleagues to achieve the First Bus strategy.
• Effective communicator and networker with the ability to quickly forge good working relationships.
• Organised and results driven with an ability to get into the detail.
• Ability to adapt to changing priorities in a fast-paced environment.
• Ability to use initiative and work with minimal supervision.
• Proven track record of achieving deadlines and working effectively within a complex and dynamic environment.
• Excellent verbal and written communication skills.
  
  

Rewards & Benefits

• Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Flexible working
  
  

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.