Client Relationship Manager - #1725166

CGC Event Caterers are currently recruiting for a Client Relationship Manager to join our Sales and Events team, responsible for engaging with key clients by building and preserving trusted relationships. As Client Relationship Manager you will constantly identify opportunities to grow the customer base and build positive relationships with new clients. The role will also include assisting with the management of a small team of Event Co-ordinators, deputising for the Head of Sales & Events when required. The individual will be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction

About Us

We are also the European Catering Division for ASM Global, the global leader in delivering live entertainment and events. CGC Event Caterers is a long-established caterer with decades of experience in the hospitality industry. We operate at venues of all sizes and have exclusivity at prominent sporting, entertainment, and cultural locations across the UK.

In the UK, we proudly operate at the following venues:

• Eight Yorkshire Racecourses, including the world-famous York Racecourse
• Yorkshire Event Centre – Harrogate
• The Sun Pavilion – Harrogate
• LNER Community Stadium – York
• Theatre Royal and Concert Hall – Nottingham
  
  

What can we offer you?

• You will work hard at CGC, but you will be rewarded with lots of time to relax and rest with 25 days of annual leave.
• We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
• Have a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, CGC will help with these unexpected costs for you and any children.
• We understand that occasionally you might need some support to feel your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
• Free on-site parking – enjoy the convenience of stress-free parking, right where you work!
  
  

Key Responsibilities

• Fully responsible for all sales and event co-ordination at two key business area’s
• Build and maintain profitable relationships with key clients, ensuring high levels of customer satisfaction
• Oversee the relationship with customers handled by the Events team
• Develop relationships with Venue Managers and those responsible for the control of F&B Operations
• Assist in managing the day-to-day functions of the Events Office to oversee workloads, pinch points and most efficient allocation of resource
• Ensure the team operates in a customer focused, efficient and compliant manner Ensure customer bookings are kept up to date to enable efficient invoicing and ensure that customer deposits are received in accordance with contracts, seeking credit where appropriate.
• Interfacing with clients to generate timely pricing information and quotes. Participate in client meetings providing notes, and reports where required, related to such projects
• Increase sales with upselling and cross-selling wherever possible
• Work with Marketing to create any required branding & collateral
  
  

PERSON SPECIFICATION

• Minimum of 3 years equivalent experience
• Excellent time management and organisational skills and ability to work well under pressure.
• Excellent written and verbal communication skills.
• Proven ability to develop and maintain long-term client relationships
• Excellent analytical and problem-solving abilities
• Multi-tasker whilst maintaining high attention to accuracy & detail
• Proficient in all Microsoft applications.