Customer Digital Change Lead - #1749754

How You'll Help Us Live Our Purpose

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. And you can play your part too – join our dedicated Continuous Improvement team as our Customer Digital and Corporate Change Lead.

How You'll Make a Difference

You will be the primary product lead for digital and corporate change into our Customer Division as we embark on the biggest transformation journey in our history. You will lead, develop and implement change management plans, prioritise and coordinate activities and ensure that all aspects of change initiatives, whether large or small, are managed effectively.

You will lead a team of 2 direct reports and a wide span of cross functional senior stakeholders so we're looking for an extremely influential leader with excellent relationship building skills.

What will you bring to the role?

• Highly customer centric with a sharp digital focus
• Proven experience in business change delivery and change management
• Experienced in developing and managing a cohesive change roadmap in a complex and fast-paced environment
• Strategic thinker with the ability to deliver tactically and manage competing priorities
• Confident communicator with excellent interpersonal skills
• Effective collaborator with excellent stakeholder management skills at all levels
• Resilient with an appetite for tackling challenges, focused on outcomes
• Exception people leadership skills
  
  
  

And in return, you'll get the best from us

• An annual colleague bonus of up to 15%
• Hybrid working
• Matched pension contributions of up to 10%
• Private Medial Insurance
• 30 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme/ Cycle to Work scheme
• 2 days' volunteering per year
  
  
  

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on [email protected].