Customer Service Coordinator - #1780290
First Response Group
Date: 8 hours ago
City: Leeds
Contract type: Full time
Work schedule: Full day
About The Role
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.
As a Customer Service Coordinator at FRG, you will be instrumental in upholding our dedication to exceptional customer service. This dynamic role encompasses responding to customer inquiries, conducting quality checks on client reports, managing incoming calls, and working cross-functionally with various departments to ensure seamless service onboarding throughout the organisation.
Job Description
Customer Enquiries Management
Serve as the first point of contact for customers, whether by phone, email, or in person, delivering accurate information and a positive experience every time.
Complaint Resolution
Handle customer complaints with professionalism and empathy, ensuring timely and effective resolutions that maintain customer trust and satisfaction.
Order and Request Processing
Efficiently manage and process customer orders, forms, applications, and service requests with precision and attention to detail.
Internal Collaboration
Work closely with internal departments to resolve customer issues, ensuring seamless communication and a unified approach to service delivery.
Record Maintenance
Keep detailed and organized records of customer interactions, transactions, feedback, and complaints to support continuous service improvement.
Process Improvement and Feedback
Actively contribute to the enhancement of customer service processes by identifying inefficiencies and suggesting practical improvements.
Staff Training and Support
Support the onboarding and development of customer service team members, sharing best practices and ensuring consistent service standards.
Policy Development and Implementation
Assist in creating and enforcing customer service policies and procedures that align with company values and customer expectations.
Customer Satisfaction Focus
Champion customer satisfaction by delivering responsive, courteous, and solution focused support that exceeds expectations.
Essential Skills
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.
As a Customer Service Coordinator at FRG, you will be instrumental in upholding our dedication to exceptional customer service. This dynamic role encompasses responding to customer inquiries, conducting quality checks on client reports, managing incoming calls, and working cross-functionally with various departments to ensure seamless service onboarding throughout the organisation.
Job Description
Customer Enquiries Management
Serve as the first point of contact for customers, whether by phone, email, or in person, delivering accurate information and a positive experience every time.
Complaint Resolution
Handle customer complaints with professionalism and empathy, ensuring timely and effective resolutions that maintain customer trust and satisfaction.
Order and Request Processing
Efficiently manage and process customer orders, forms, applications, and service requests with precision and attention to detail.
Internal Collaboration
Work closely with internal departments to resolve customer issues, ensuring seamless communication and a unified approach to service delivery.
Record Maintenance
Keep detailed and organized records of customer interactions, transactions, feedback, and complaints to support continuous service improvement.
Process Improvement and Feedback
Actively contribute to the enhancement of customer service processes by identifying inefficiencies and suggesting practical improvements.
Staff Training and Support
Support the onboarding and development of customer service team members, sharing best practices and ensuring consistent service standards.
Policy Development and Implementation
Assist in creating and enforcing customer service policies and procedures that align with company values and customer expectations.
Customer Satisfaction Focus
Champion customer satisfaction by delivering responsive, courteous, and solution focused support that exceeds expectations.
Essential Skills
- Strong customer service skills with excellent communication and phone etiquette.
- Computer literacy and proficiency in basic software applications.
- Good organisational skills and effective time management.
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